Front Office Receptionist - Hickory Viewmont at QualDerm Partners

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, our mission is to educate, protect, and care for your skin. We are committed to providing the highest quality of comprehensive skin care to help you achieve a healthier, more confident, and beautiful you!

Our purpose includes educating communities and healthcare professionals about skin health, including skin cancer prevention and how to achieve healthy skin through regular dermatologic care.

We offer state-of-the-art dermatologic care to expanding populations, ensuring high-quality skin care is accessible to everyone. We create a rewarding work environment for our providers and employees, offering competitive compensation and benefits packages along with an unparalleled workplace culture.

Job Title: Front Office Receptionist - Hickory Viewmont

Job Summary:

The Front Office Receptionist at our Hickory Viewmont location is responsible for accurately registering patients and managing appointment schedules using medical systems. This role includes verifying patient insurance coverage and providing exceptional customer service to physicians, patients, and other medical staff while adhering to established policies and procedures.

Essential Duties and Responsibilities:

• Greet and welcome patients and visitors in person or on the phone, addressing inquiries or redirecting as necessary.
• Document patient arrivals in the Practice Management System (EMR).
• Identify patients by their date of birth and name, creating new accounts for those not already in the system.
• Prepare all necessary patient paperwork prior to their appointments.
• Contact patients who missed appointments to reschedule and update records accordingly.
• Schedule appointments to enhance patient satisfaction, optimize provider time, and improve treatment room utilization.
• Assist in emergency situations by responding quickly to patients in distress.
• Maintain updated patient information in the Practice Management System (EMR) as needed.
• Verify insurance eligibility and assign correct payer types; inform the Billing Department if prior authorization is required.
• Keep the reception area clean, organized, and welcoming.
• Collect patient copays and balances at check-in/out while ensuring confidentiality of personal and financial information.
• Adhere to all operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts by accomplishing additional tasks as needed.
• Deliver superior customer service consistently.
• Answer phone calls promptly and courteously.
• Communicate with patients, visitors, providers, and team members professionally and positively.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

Minimum Qualifications:

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.