- Senior
- Office in Bengaluru
Skill required: Tech for Operations - Tech Solution Architecture
Designation: Solution Architecture Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation.A Zendesk Solution Architect is the lead technical expert to design and deliver complex HR solutions, primarily in pre-sales and implementation phases on Zendesk platform. Key responsibilities involve gathering requirements, translating business needs into technical plans, and leading the technical delivery of projects. Collaborate with Accenture Operations and development teams to ensure the successful implementation and adoption of Zendesk products.
What are we looking for? •• Zendesk Portal Development with at least 5+ years of hands-on experience in Zendesk configuration and administration• Exposure to API integrations, reporting dashboards, and analytics within Zendesk • Integration with HRIS like SAP SuccessFactor, Workday • Knowledge of AI-enabled chatbots or automation tools integrated with Zendesk for Contact Center platform• Ability to design and implement custom workflows, triggers, macros, and automations in Zendesk• Ability to establish strong client relationship• Detail orientation• Adaptable and flexible • Ability to perform under pressure • Problem-solving skills
Roles and Responsibilities: •• Lead end-to-end solutioning, configuration, and implementation of Zendesk for HRO processes (HR case management, employee query management, knowledge management, etc.)• Conduct client workshops, demos, and presentations to articulate solution approach and best practices• Act as the SME for HR service delivery platforms, advising on process improvements and product enhancements• You would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • Act independently to determine methods and procedures on new assignments • Decisions taken have a major day to day impact on area of responsibility • The person manages large-medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
Designation: Solution Architecture Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation.A Zendesk Solution Architect is the lead technical expert to design and deliver complex HR solutions, primarily in pre-sales and implementation phases on Zendesk platform. Key responsibilities involve gathering requirements, translating business needs into technical plans, and leading the technical delivery of projects. Collaborate with Accenture Operations and development teams to ensure the successful implementation and adoption of Zendesk products.
What are we looking for? •• Zendesk Portal Development with at least 5+ years of hands-on experience in Zendesk configuration and administration• Exposure to API integrations, reporting dashboards, and analytics within Zendesk • Integration with HRIS like SAP SuccessFactor, Workday • Knowledge of AI-enabled chatbots or automation tools integrated with Zendesk for Contact Center platform• Ability to design and implement custom workflows, triggers, macros, and automations in Zendesk• Ability to establish strong client relationship• Detail orientation• Adaptable and flexible • Ability to perform under pressure • Problem-solving skills
Roles and Responsibilities: •• Lead end-to-end solutioning, configuration, and implementation of Zendesk for HRO processes (HR case management, employee query management, knowledge management, etc.)• Conduct client workshops, demos, and presentations to articulate solution approach and best practices• Act as the SME for HR service delivery platforms, advising on process improvements and product enhancements• You would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • Act independently to determine methods and procedures on new assignments • Decisions taken have a major day to day impact on area of responsibility • The person manages large-medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
