IT Manager at Contour Education

Who Are We

At Contour, we’re reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour MedPrep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

What You Will Do

1. Network & Campus Infrastructure

• Deliver stable, high-bandwidth WiFi across all campuses
• Oversee CCTV and physical security systems
• Build a repeatable Campus IT Playbook for new campus rollouts
• Ensure classroom tech reliability (Apple TV, projectors, screens)

2. Hardware Management

• Own the hardware asset registry across all teams and states
• Standardise hardware procurement, lifecycle, and replacement

3. IT Support & Internal Helpdesk

• Build a proper internal ticketing system with clear SLAs
• Create processes to improve responsiveness and reduce manual work
• Manage and coach the IT Support Coordinator
• Write internal guides, FAQs, and support documentation
• Train managers on systems where required

4. Identity, Access, Permissions & Security

• Implement role-based access across all platforms (Slack, GDrive, Google Groups, Monday.com, HubSpot, etc.)
• Run regular access and security audits
• Enforce strong password management and MFA/2FA
• Clean up and standardise Google Drive structure and permissions

5. Systems Integration & Automation

• Ensure Rippling → All Systems sync is correct and audited
• Automate provisioning, de-provisioning, and role changes
• Reduce manual permission changes and one-off fixes
• Partner with Automations team to increase system reliability

6. Data Reliability, Backups & Disaster Recovery

• Build and maintain backup systems for website, CRM, databases, and Drive
• Create and maintain disaster recovery plans with clear RPO/RTO
• Partner with Data & Analytics to map data flows and patch vulnerabilities
• Remove single points of failure across critical systems

7. IP Protection & Resource Security

• Protect academic IP and sensitive resources
• Enforce least-privilege access organisation-wide
• Maintain and monitor access logs
• Establish guardrails for sharing resources internally and externally

What You Will Bring

• 3+ years as a digital-first IT Manager
• A systems thinker who loves structure, clarity, and reliability
• A hands-on leader, who can build lean, repeatable systems and process for success
• You can zoom from strategy (org-wide role-based access) down into detail (fixing misconfigured group permissions)
• You’ve built IT foundations in a scaling company before, or you’re ready to
• You’re proactive, security-minded, and allergic to manual, repetitive processes
• You collaborate well with Operations, Automations, Data, People & Culture, and Campus teams
• You love making things simple, safe, and standardised

Why You Will Love It

• Own the Entire IT Function – Architect and lead all tech foundations across campuses, systems, and security.
• Build, Don’t Maintain – Design clean, scalable infrastructure from scratch with no legacy headaches.
• Shape Our National Expansion – Roll out IT for new campuses using your own repeatable IT Playbook.
• Work on High-Impact Projects – Automations, provisioning, CCTV, WiFi, disaster recovery, backups, access audits.
• Grow Your Career With Us – Build an IT team and progress into multi-campus or Head of IT leadership.
• Modern Tools, No Red Tape – We value simplicity and invest in systems that make your work fast, clean, and meaningful.
• Competitive Pay & Benefits – Competitive salary and benefits.
• Unique Perks – Monthly team allowance to spend on subscriptions you love + Birthday Leave

How to apply

Apply now with your CV and Cover Letter about why you would make a great IT Manager.

Application process

1. Submit your written application (CV and study scores)
2. Submit a short video (5–10 minutes) of you responding to role-specific scenarios, showcasing your skills and experience
3. Attend an in-person interview, which includes short presentation and Q&A.

You can check out how we vibe by watching this video.

Ready to apply? Submit your application today and join us in reshaping education, one student at a time.