Albuquerque Publishing Company - CUSTOMER SERVICE REP at Albuquerque Publishing Company

Albuquerque Publishing Company and the Albuquerque Journal are seeking an experienced, customer-focused Customer Service Representative to support our subscribers and maintain the quality of service our community relies on. This role is essential in addressing customer needs, resolving concerns, and ensuring account accuracy. 

This role is a remote, work-from-home position, but applicants must live in the Albuquerque area to participate in on-site training as needed, pick up equipment, and receive local support.

What You’ll Do:

• Manage a high volume of incoming calls.
• Open and maintain customer accounts accurately.
• Clarify customer needs and resolve issues efficiently.
• Respond to concerns via phone, email, mail, and social media.
• Follow up to ensure complete resolution.
• Verify and update customer account information.

Why Join Us?

We don’t just offer a job—we offer a place to grow and thrive. At the Albuquerque Journal, you’ll be part of a legacy news organization with a forward-thinking mindset and a deep connection to our community. Here’s what you can expect:

• Health, dental, and vision insurance
• Flexible Spending Account
• Paid parental leave 
• 401(k) with company match
• PTO
• Employee gym  program
• Pet Insurance
• Ongoing training and career development 
• A collaborative team 

• Strong active listening and communication skills.
• High telephone proficiency and professional demeanor.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and perform effectively under pressure.
• Previous Customer Service experience preferred.