Senior Manager, Product Management – Consumer Financial Service at Western Union

Senior Manager, Product Management – Consumer Financial Service - Austin, TX

Western Union is seeking a seasoned senior product manager to lead the strategy, development, and execution of our consumer financial services offerings. This role is ideal for someone who thrives in both strategic planning and hands-on product delivery, and who can confidently manage complex relationships with external partners and internal stakeholders.

Western Union powers your pursuit

As the lead for this product area, you will define and drive a globally scalable yet locally tailored strategy across lending, card, bill pay, and other financial services products. You’ll work closely with regional teams to adapt solutions to local market dynamics, optimize existing funnels, and deliver impactful, customer-centric experiences across diverse geographies.

Role Responsibilities:

• Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs.
• Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight.
• Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life.
• Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness.
• Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
• Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
• Collaborate with marketing and strategy teams to define go-to-market requirements, including awareness campaigns, in-product merchandising, engagement strategies, and pricing programs.
• Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption, with or without formal research support.
• Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes.
• Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking.

Role Requirements:

• 5-7 years of product management experience in consumer financial services, fintech, or related domains.
• Proven success in developing and executing long-term product strategies across multiple product lines.
• T-shaped skill set: broad familiarity across lending, cards, payments, and digital banking, with deep expertise in at least one area.
• Strong understanding of financial product flows, compliance, and partner integrations.
• Experience building global experiences on top of APIs and optimizing funnels through customer-centric design.
• Excellent communication and stakeholder management skills, including experience working with external partners.
• Analytical mindset with experience using data to inform decisions and measure success.
• Comfortable working independently and making decisions in ambiguous environments.

Preferred Experience:

• Familiarity with KYC/CIP/AML processes and digital wallet ecosystems.
• Experience mentoring and leading a team of 1–3 product owners, with a focus on growth, collaboration, and delivery excellence.
• Experience working with globally distributed teams.
• Proven ability to optimize existing funnels and scale 0–1 product launches.
• Experience working with banking APIs, card processors, and payment platforms.
• Ability to synthesize customer insights and business needs into actionable product strategies.
• Background in launching products in regulate

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $130,000 - $165,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI -RC1  
#LI-HYBRID

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.