Headend Specialist I - CVO at Medicom Communications

Position: Headend Specialist I - CVO (Centralized Video Ops)

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.   
  
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!   

Position Overview:

Performs field technical work across the Mediacom service footprint. Assists in installing equipment as required by specific projects such as DC plants, Cisco network transport switches or routers, and learning new technology as it is being developed. Works closely with management to improve processes and plan new projects. Provides back-end support of the installation and configuration of enterprise and optical transport equipment. Performs basic configuration, installation, and testing of networks for all Mediacom departments.  Provides onsite support for departments with technical issues as needed.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment of up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities:

• Perform all duties of personnel in Broadband Specialist I - IV descriptions (with respect to both CATV and HSD services).
• Installation and monitoring of equipment for generators, UPSs, air-conditioning, DC plants.
• Heavy planning, involved in wiring design for DC panels.
• Properly use, store, and maintain all test equipment used in system.
• Prepare estimates for projects, providing bill of materials.
• Climb ladders with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 75lbs (including up to 28 ft ladder).
• Perform on-site maintenance and support work, both during and after normal business hours.
• Communicate with the various internal engineering groups and NOCs to coordinate Enterprise activities, with a goal of minimizing downtime and providing a quality experience for the customer.
• Ground and air travel across the Mediacom footprint as needed in support of new orders, and to work with engineers on assigned installation and maintenance tasks. Approximately 75% travel time required. Overnights as needed.
• Other functions that may be assigned.

Position Requirements:

• 5+ years in a cable field technical position.
• Valid driver's license; satisfactory driving record.
• Ability to operate all tools and equipment in a safe and responsible manner.
• Knowledge of client/service architectures, bridges, local area networks, wide area networks, and IP networks is highly desired.
• Ability to operate all tools and equipment in a safe and responsible manner.
• Good written and verbal communication skills.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, and overtime as needed.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The pay range for this role is $21.25 - $31.00 per hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Onsite