Front Office Manager at Boyd Gaming

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsible for coordinating day to day activities of the front desk, bell, call center, reservation staff, and gift shop operations. Maximize total hotel occupancy, cash revenue and ADR. Partner with sales to achieve maximum profitability of the hotel. Perform ordering, pricing, and merchandising functions based on property decisions.

 • Interview, hire, train, discipline, schedule and evaluate work performance of Front Desk, Bell and Gift Shop/Retail team members.

• Utilize Kronos system to monitor employee payroll.

• Provide input for budget.

• Strong in communication skills for discussing business strategy to different departments.

• Provide RMS systems and analysis expertise for hotel, marketing and sales group to achieve overall hotel profit objective.

• Monitor & adjust room rates based on RMS recommendation.

• Make adjustments to RMS system configuration files (discount factors, expenses) based on market dynamics.

• Access LMS, RMS and Oasis systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.

• Monitor and review with staff, call center statistics and maintain acceptable ratings.

• Maintain and monitor success of Channel Manager.

• Use RM reports and ad hoc analysis to maintain and improve hotel objectives.

• Oversight of orders, pricing, and maintaining inventory records of retail merchandise.

• Analyze inventory levels; communicate with vendors, complete purchase orders, knowledge of general inventory and receiving orders.

• Assists in overseeing the condition of the Hotel and Gift Shop.

• Assists in planning and the execution of strategies to improve upon the Hotel and Gift Shop financials.

• Other duties as assigned by Management.

• Possess ability to add, subtract, audit accounts and credit card transactions using electronic draft systems.

• Experience utilizing database query tools. Knowledge of all windows-based programs preferred.

• Revenue Management experience preferred.

• Able to operate LMS, Oasis, RMS computer systems.

• Preferred minimum 2 years Supervisor/Management experience.

• Strong interpersonal skills to deal with various levels of management.

• Bachelor’s Degree in Business, Hospitality, Economics or Finance preferred

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.