Internal Operations Supervisor at Renewal by Andersen

Our Detroit Team is looking an Internal Operations Supervisor to join our team. In this role you will be responsible for effectively organizing and coordinating the work flow of the branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.POSITION RESPONSIBILITIES:Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the processManage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.Coordinate and oversee job folders and other documents related to the operational functionsResponsible for AR with a focus on maintaining lowest level possible at all timesEnsure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceededLead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvementDevelop and maintain standard operating procedures for all functions they are responsible for provide training and direct daily work of direct report(s)Other duties as assigned by supervisor.DIRECTION OF OTHERS:Direct reports include Retail Systems Manager, Business AnalystQUALIFICATIONS:Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experienceDemonstrated ability to work with minimal supervisionProven ability to remain calm during stressful situationsExcellent organizational skills in structuring work assignments, creating standard work procedures, and planning projectsDemonstrated leadership skills in directing, managing and motivating employeesExcellent communication skills: listening, written and verbalExcellent analytical skills for problem solving, interpreting data, and defining resolutionDependability in meeting deadlines, following through on commitments, and ensuring high levels of customersatisfaction Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68,480 - $102,720in salary, plus an annual Apply Now