Residential Shift Supervisor PM 2:30 pm to 10:30 pm at Seton Home

Description

Mission: Seton Home works to break the cycle of abuse and poverty by providing a caring home, education, and support services necessary to transform the lives of pregnant and parenting teen mothers and their children.

Summary:

The Supervisor is responsible for providing operational oversight of the residential program. The Supervisor oversees the delivery of quality trauma informed services to adolescent teen mothers and their children while maintaining compliance with agency and state policies and procedures. The Supervisor is responsible for the direct supervision of the Teen Parent Specialist who provide 24/7 guidance, supervision and interaction with the youth residing at Seton Home. This position is responsible for recruitment, hiring and training of all staff under their supervision. 

Position Responsibilities:

· * The Shelter Supervisor will be responsible for recruitment, interviewing, hiring and training new employees under their supervision and will make recommendations for termination.

· *Communicate daily expectations to staff as it relates to our program and accomplishing program goals in a 1:1 and group setting.

· *Review treatment, support and safety plans and ensure staff in ratio is informed. Follow up in verbal and written communication to ensure staff assigned complete actions necessary. 

· *Lead staff efforts in teaching clients with program goals that currently include: socialization, parenting, coping skills, academic, independent living, problem solving and personal hygiene to maximize parenting and life skill development and independent living. 

· Supervise Teen Parent Specialist(s) by providing monthly supportive supervision and timely feedback regarding work habits, communication, client wellbeing and work place safety. 

· *Daily observation and evaluation of buildings, grounds, equipment, staff, children, vehicle and other program resources and address issues in a timely manner. 

· Responsible for monitoring Teen Parent Specialist’s documentation of services provided through Seton Home’s contracted agency’s database system and maintaining compliance with the program’s provider manual

· Ensure records of basic needs, clothing and personal hygiene items are updated in an accurate and timely manner and maintained in client physical and electronic case files, in collaboration with the Resource Coordinator

· Create weekly community meeting announcements to promote achievements, upcoming events, teaching opportunities and other announcements for both staff and clients 

· Review and manage staff schedules and assignments and ensure proper coverage off-campus activities and/or appointments  

· Coordinate staff development days and ensure staff are up-to-date and in compliance with training requirements; Coordinating with the Training Dept. as necessary

· Maintain an on-call rotation with other shift supervisor and Program Director; to include unannounced monitoring physical-visits to the campus 

· Attend outreach and informational events on behalf of Seton Home, in rotation with the other program team members

· Know the procedures for and monitor proper administration of medication. Conduct weekly medication administration log audits and track/address errors via email or disciplinary action form, as needed.  

· Conduct daily transition meetings with staff members coming and leaving the cottage

· Assist in the development and implementation of client Plans of Service and Safety Support Plans 

· Ensure that Teen Parent Specialists implement the daily routine and follow the daily schedule. 

· Provide program orientation to new intakes and new hires 

· Communicate staff performance with Program Director.

· Ensure staff is compliant with daily documentation requirements as outlined in DFPS Minimum Standards; Review and sign Progress Notes and Incident Reports daily at the start and end of your shift for accuracy. 

· Maintain a positive team environment 

· Communicate staff performance with Program Director.

· Must be available to come in on weekends or after hours based on agency’s needs. 

· Have and maintain knowledge of Minimum Standards for General Residential Operations and Texas Child Centered Care; Ensure minimum standard requirements are followed and reporting non-compliance or serious incidents to the proper personnel 

· Acts as role model for appropriate behaviors, attitudes, social skills and self-care.

· Must be sensitive to the service population’s cultural and socioeconomic characteristics.

· Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 

· Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.

· Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.

· Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

· As a Seton Home employee, attendance and successful completion of New Employee Orientation and Training is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.

· Other duties as assigned by Program Director or VP of Programs.

Competencies: 

Competency                          Description

Advocacy                                Ability to support and engage in behavior that addresses systemic barriers and issues facing others, 

                                                 which may take place in a fast paced   environment.

Communication                    Ability to effectively share information and ideas of various degree of difficulty and sensitivity through 

                                                 different means of communication and to diverse audiences. (Verbal and/or written)

Leadership                             Ability to exhibit behavior and skills that contribute to superior performance by motivating others to 

                                                 become engaged and take action.

Managing Change                 Ability to be flexible during changing conditions while maintaining commitment to excellence in an 

                                                 effort to meet team objectives.

Performance Management  Ability to coach, set expectations, provide feedback, track progress, address performance concerns, 

                                                   and provide recognition for set objectives.

Requirements

Minimum Qualifications: 

• Education
  • Associate degree in a behavioral science, Education, Management required. Bachelor’s Degree preferred.
  • Minimum of High School Diploma with at least 5 years of proven increase in Job Responsibilities.
• Experience
  • Minimum of 2 years’ experience in Non-Profit, Child Welfare or Social Services setting with at least 1 year of experience in supervising others and/or managing teams. 
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance

Minimum Knowledge and Skills: 

• Extensive working knowledge of trauma informed care 
• Experience with computer software, tablets in Microsoft Suites
• A solid grasp of managing teams 
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.

Travel Requirements:

Travel requirements for the position includes _20___% local and __0__% overnight.

Physical Requirements:

The position requires the following physical demands in the frequency noted.

C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time)

F = Frequently (From 1/3 to 2/3 of the time) R = Rarely (less than on hour per week)