Accounts Receivable, Credit & Collections Manager at Pet Food Experts, LLC

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Accounts Receivable, Credit & Collections Senior Manager is responsible for leading all aspects of the company’s credit, collections, and accounts receivable operations across national distribution network. This role ensures the timely collection of receivables, effective credit risk management, and strong customer relationships that balance risk with sales growth. The Senior

Manager will drive continuous process improvement, enforce corporate credit policies, and partner cross-functionally with Sales, Legal, and Operations to support profitable growth and working capital optimization.

Schedule Details: 8:30am - 5:00pm, hybrid schedule, 3 days in office per week.

What You’ll Do

• Oversee credit policy and approval process for all new and existing customers to ensure compliance with company standards and risk tolerance.
• Evaluate financial statements, payment history, and industry trends to establish and monitor credit limits.
• Implement and maintain credit scoring models and risk assessment tools.
• Partner with Sales leadership to support growth initiatives while mitigating credit exposure.
• Manage and oversee all aspects of customer collections and cash application processes to ensure accurate, timely, and efficient receipt of payments.
• Maintain strong working capital and DSO (Days Sales Outstanding) performance metrics.
• Develop and lead proactive collection strategies, including account reviews, payment plans, and escalation processes.
• Resolve disputes and deductions in collaboration with Sales and Customer Experience teams.
• Oversee application of payments, reconciliation of customer accounts, and maintenance of accurate AR records.
• Lead, train, and develop a high-performing AR and credit team to meet organizational goals.
• Identify and implement process improvements and automation opportunities within AR and credit operations.
• Drive ERP and system optimization initiatives to improve visibility, controls, and efficiency.
• Establish and monitor departmental KPIs; deliver monthly AR and cash flow reporting.
• Partner with Sales, Customer Experience, and Operations to ensure credit policies support revenue goals while protecting company assets.
• Collaborate with Legal on high-risk accounts, collection actions, and customer agreements.
• Support external audits and internal control compliance for AR and credit functions.

What We’re Looking For

• Bachelor’s degree in Accounting, Finance, or Business required.
• 8–12 years of progressive AR/Credit/Collections experience in a large, multi-location environment.
• 3–5 years in a management or senior leadership role.
• Strong understanding of credit risk management, cash application, ERP systems, and AR reporting.
• Proven ability to develop and enforce credit policies while supporting business growth.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent leadership, communication, and relationship management abilities.
• Proficient in financial analysis, credit metrics, and cash forecasting.
• High level of integrity, accountability, and attention to detail.

Benefits and Perks of Being Part of the PFX Pack!

At Pet Food Experts, we believe great people deserve great benefits—so we make sure you’re covered from head to paw!

• Competitive Pay – Because your hard work should be rewarded!
• Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
• Retirement Savings with Employer Match – Helping you invest in your future.
• Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
• Paid Parental Leave – Support for growing families (two-legged and four-legged!).
• Company-Paid Life & Disability Insurance – We’ve got your back, no matter what.
• Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
• Pet Perks & Discounts – Exclusive savings on the best pet products!
• Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
• Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.