Special Projects Coordinator (Canton, MI) at Dealertire

Base Pay Range:

As a Special Projects Coordinator, your essential job functions will include the following:

• Review and manage dealer claims, as well as process credits for key Ford programs.
• Maintain broad knowledge of key Ford programs, including but not limited to, Low Price Tire Guarantee, Employee Discount, Military and First Responder Rebate, and program billing.
• Create and distribute weekly claims report files, as well as handling ad hoc requests.
• Working with Tire Program Headquarters to resolve customer concerns and questions as it relates to claims submissions and credit processing.
• Respond to inbound and outbound communications with vendors and tire manufacturers, while providing superior customer service, technical related advice and translating inquiries into opportunities.
• Act as back up for the Ford Production Manager.
• Ability to provide customer solutions through general knowledge of programs and processes as well as provides support to team as needed.
• Exhibit a strong focus on developing relationships.
• Represent AMI with all Ford dealers and customers.
• Evaluate the customer’s needs and determine appropriate actions.
• Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
• Ensure the accurate processing of claims as needed.
• Interact with other departments to ensure timely responses to customer inquiries and rebates.
• Display a professional manner when dealing with internal and external customers.
• Complete all administrative documentation required.
• Input critical notes to service request management system.
• Attend all training sessions, as required.
• Exhibit basic proficiency with diagnostic skills and program knowledge.
• Confer with internal associates to define problems, collect data, establish facts, and draw valid conclusions on key analytical assignments.
• Assist tire manufacturers with account set up and host training on the ATW Portal and claims processes.
• Audit of claims programs as required by management.
• Maintain dealer waste tax certificates as specified by manufacturer.

Other Duties as Assigned

Competencies Required

• Customer Focus
• Collaboration
• Communication
• Critical Thinking
• Diagnostic Skills
• Persistence
• Priority Setting

Physical Job Requirements

• Sitting for long periods of time
• Continuous viewing from and inputting data to a computer screen
• Some travel required:  <10%.

EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.