- Professional
- Office in Bristol
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities:80% | 1. | Repairing and servicing MSA equipment | |
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| Repairs, Maintenance and Initiation MSA Products ( PG 01 – P 50) private and industrial sector. Receive work orders from dispatching department and perform orders efficiently, customer orientated and with a high level technical expertise. Be part of our 24 hour emergency repair team. Partially arrange service appointments with customers themselves. Support calculation of contracts by estimating required hours, parts and kilometer. Fill out Service Report accurate and update Location data if necessary in CRM Enter information in current and future Service application. Support all Service Regions of Europe / also Workshops – work in Workshop and Field Providing high quality services to a customer.
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10% | 2. | Completing customer’s service requests |
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| Providing service to customers according to service agreements or terminal orders. Providing information to the Service Administrator or the Service Manager in order to prepare quotations for customers regarding service jobs. Receiving equipment from customers, preparing service documents connected with performed service, controlling products after repairs before returning them to customers. Providing high quality customer service and maintaining a good company image. |
10% | 3. | Fulfillment of operational requirements |
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Project Work and daily business Cooperation in projects to improve service processes. CIP activities. Defining spare parts needed/required and forwarding the request to the Service Administrator. By fulfilling the required service documentation By following all procedures required by an organization regarding the service process By preparing reports depending on the demand and on the request of a supervisor. Other activities as assigned by a supervisor
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Experience (required): | · Technical Experience – min 2 years technical/mechanical experience · English fluent · MS Office >> Word and Excel advanced · Experience in Service activities · self-motivation & focus is a must |
Experience (preferred): | · SCBA, FGFD Products and Service (also KO2 and FP) · Use of Service Tools as CRM and SAP |
Education (required): | · Technical High School or Degree · or equivalent from business experience |
Education (preferred): | · Technician or BSC, just graduated, · e.g. mechatronic or electronical engineer |
