Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO at DBS Bank

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system (CRM, telephony, etc) enhancements through comprehensive requirements gathering and testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

Requirements

• Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding of Software Development Lifecycle (SDLC).
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
• Experience in Agile Project Management and Customer Service is preferred.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.