Senior Advanced Services Engineer at CLBPTS - All Lines of Business
CLBPTS - All Lines of Business · Singapore, Singapore · Onsite
- Senior
- Office in Singapore
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
We are looking for a Senior Engineer who will be responsible for the installation, Configuration and Maintenance of Oracle's technologies and products. Must be proficient and have hands-on working experience on the following areas.
• Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.
• Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc.
• Understands service processes and options.
• Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
• Assists in developing, reviewing, and implementing hardware installation plans.
• Works primarily at customer sites or data centers.
• May need to be able to travel at short notice - short term, within region, potentially globally.
• Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Note: This candidate must be a Singapore-born Citizen that was cleared on Cat 1 “G50 Security Clearance” to work on Singapore government projects. (G50 security clearance was imposed by the Singapore government and is mandatory for all vendors that needs to work on government projects).
Qualifications
Career Level - IC3
Company
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