Key Account Management Specialist Mexico (Ciudad de Mexico, MX) at THE CMA CGM GROUP | A global player in sea, land, air and logistics solution

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

he Key Account Manager (KAM) is responsible for managing and developing strategic customer relationships within a specific industry vertical (e.g., Automotive, Consumer & Retail, High Tech, Industrial). This role focuses on both retaining and growing existing accounts and identifying and converting new business opportunities within the assigned sector.

Key Responsibilities:

• Account Management: Maintain and strengthen relationships with active clients, ensuring high levels of customer satisfaction and service delivery.
• Business Development: Identify and pursue new prospects within the vertical, leveraging industry knowledge and market insights to expand the customer base.
• Vertical Expertise: Act as a subject matter expert for the assigned industry, understanding specific logistics needs, trends, and challenges.
• Solution Selling: Collaborate with internal teams to design and present tailored freight forwarding solutions that meet client requirements.
• Network Collaboration: Work closely with CEVA’s Global Account Management (GAM) and Regional Account Management (RAM) teams to ensure alignment and maximize business opportunities across the network.
• Performance Monitoring: Track account performance, revenue growth, and profitability, and report regularly to management.

Profile Requirements:

• Proven experience in freight forwarding or logistics, preferably in a similar Key Account Management role.
• Strong understanding of the assigned vertical’s supply chain dynamics.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work cross-functionally and internationally.
• Strategic mindset with a focus on long-term customer development.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.