Complex Group Sales Executive *Waldorf Astoria Riviera Maya & Conrad Tulum* at Hilton

A Complex Group Sales Executive

will ensure the effective coordination, administration, and conversion of all group room and event bookings across the complex, following established sales and reservations procedures.

What will I be doing?

As a Complex Group Sales Executive, you will be responsible for the coordination and management of group sales activities, ensuring a seamless process from inquiry to post-event follow-up. Specifically, you will be expected to perform the following duties to the highest standards:

• Adhere to the group sales and yield policies to maximize revenue and optimize occupancy.

• Develop and maintain a comprehensive client and account database.

• Identify, generate, and develop new sales leads, establishing strong business relationships with potential and existing clients.

• Research market trends, monitor competitor activities, and stay informed about local and regional events to identify new business opportunities.

• Handle administrative and reporting tasks as directed by the Management Team.

• Maintain and manage a detailed group and event calendar to maximize space utilization and profitability.

• Build and nurture strong relationships with clients, guests, and internal teams to fully understand their needs and deliver outstanding service.

• Conduct site inspections and hotel show rounds for potential clients, showcasing facilities and services.

• Oversee the complete administration and execution of all confirmed group bookings and events.

• Participate in hotel and brand promotional activities to enhance visibility and drive group business.

What are we looking for?

A Complex Group Sales Executive serving Hilton brands is always working on behalf of our Guests while collaborating closely with fellow Team Members. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

• Strong organizational and administrative skills

• A positive attitude and excellent communication abilities

• Commitment to delivering exceptional customer service

• Confidence and professionalism in all client interactions, including over the phone and in person

• Advanced computer literacy and IT proficiency

• Professional appearance and grooming standards

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Experience with hotel property management systems (such as OnQ, Delphi, or Opera)

• Previous experience in Group Sales, Conference & Events, or Revenue Management functions

• A relevant degree in Business, Hospitality, or a related field from an accredited institution

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!