Customer Success Manager at Quantcast

We're hiring a Customer Success Manager to work on our Commercial Mid-Market team in Dublin. In this role, you will be responsible for the successful onboarding of customers to the Quantcast advertising platform, handling customer queries and advising them on best use of Quantcast technology to meet their media objectives.

What you'll do:

You will be the first point of contact for customer queries in your rostered time zone. This involves understanding end-to-end campaign management in the Quantcast platform, reporting suite, org management, pixel set up and inventory management.

Monitor performance of the portfolio of your rostered region and be able to help provide tactical recommendations where appropriate to help customers be successful and that will maximize the amount of advertiser spend with Quantcast and drive long-term revenue retention. 

Help support the on-boarding process of new accounts across all our product packages.

Consult with clients where requested to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.

Work closely with internal teams (Sales, in-market CSMs, Product, TAM and Engineering) in ensuring that help center materials are regularly updated and maintained.

Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.

Who you are:

Have at least 3+ years client facing account management and operations experience in digital/programmatic media.

You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions.

Strategic thinking always looking to create opportunities for both clients and Quantcast.

Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for customer needs and have experience making recommendations to clients in order to get the most out of their campaigns.

Passionate about programmatic media and would love exposure to a diverse range of customers (including the agencies that represent them).

Keen to grow and develop your software demonstration skills and are comfortable with occasional face to face meetings (zoom/meet).

Highly data-driven and result oriented approach with a proven experience working with campaign configuration, tracking, analytics, and reporting on key performance indicators such as (but not limited to) CPA, CTR, ROAS, and site visits.

English speaker with one additional European language (desired but not mandatory).

Bonus points:

Experience modifying SQL to be able to pull the data needed in order to solve problems.

Advanced understanding and proven familiarity with troubleshooting Ad-Servers / DSPs / Integrations and Tag Managers.

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