Senior Customer Service Representative at ThermoFisher

Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Join our dynamic team in South Jakarta, South Jakarta City, Jakarta, Indonesia. You will play a pivotal role in Thermo Fisher Scientific Inc., a global leader in scientific solutions.

Discover Impactful Work:

This position is ideal for a meticulously organized, customer-centric individual. Own the smooth flow of products, facilitating sales operations, and handling logistics to enforce to business schedules.

A day in the Life:

• Handle inquiries via email and phone from customers and/or internal parties.
• Perform order management activities: order booking, price checking, order clearing aligned with company’s policies, prepare a shipping documentation, etc.
• Provide assistance to sales functions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.
• Assess individual customer requirements and direct activities to appropriate departments
• Liaise with Finance and other departments on delivery status, invoicing and goods receipt postings
• Participate in continuous improvement and process standardization initiatives across SEATW
• Maintain SAP transactions accuracy (PO creation, GR/IR, delivery updates).

Keys to Success:

• Authority at prioritizing meaningful tasks and maintaining clear, outlined workflows.
• Collaboration with cross-functional teams.
• Ability to closely follow and implement company protocols.

Education

• Bachelor’s degree in Supply Chain, Business, or a related field or equivalent experience.

Experience

• Proven background in customer service, supply chain or logistics position.
• Background in commercial operations or sales support.
• Previous roles involving customer-centric settings.
• 1–3 years’ experience in order management, logistics, or customer service (preferably in pharma/life sciences or multinational companies).

Knowledge, Skills, Abilities

• Strong understanding of supply chain processes.
• Excellent communication and teamwork abilities.
• Ability to effectively implement logistics strategies.
• Proficiency in SAP (S/4 HANA preferred) for PO/SO management.
• Ability to work with 3PL vendors and cross-functional teams.

Physical Requirements / Work Environment

This role involves working in a standard office environment with occasional requirements to visit warehouses or shipping facilities.

Benefits

We offer compensation and eligibility for a robust Annual Incentive Plan (AIP) bonus. Our comprehensive benefits, including healthcare and a generous retirement plan, are developed to support your well-being. Join an innovative, forward-thinking organization where your career development is prioritized through structured growth paths and training.