Senior Case Manager - Establishment at Veritas HHS LLC

Description

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. 

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. 

Mission – Do socially useful work, have fun, and prosper. 

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.  

Benefits we offer:

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• 401(k) 
• STD, LTD 
• Life Insurance 
• Employee Assistance Program 
• Telehealth Services 
• Paid Time Off 
• Rewards Program This position is responsible for the enforcement and maintenance of child support orders in accordance with applicable Federal and State laws, rules, and regulations. The Senior Case Manager provides mentoring and training support for child support services case managers, specialists, and administrative staff and may maintain a case load. The Senior Case Manager does not have direct supervisory responsibility for staff, though assists the Team Lead in the development and training of team members.

Primary Responsibilities

· Manage a child support services caseload

· Train staff on office procedures and case processing standards

· Review staff work for accuracy, quality, and completeness (quality assurance)

· Analyze work and devise process improvements

· Provide feedback, coach, and mentor team members

· Identify and address training needs and provide employee development opportunities

· Participate in identifying issues, generating alternatives, and implementing solutions

· Assist with case management reports and data clean-up

· Receive, evaluate, and resolve customer problems and complaints

· Assist with court liaison duties

· Serve as resource coordinator for supportive services

· Other related duties as assigned

Requirements

Qualifications

• Associate’s Degree or Paralegal Certification preferred
• At least three years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
• Two years of additional education may be substituted for equal amount of experience· Proven ability to manage, provide and direct work activities of self and others
• Knowledge of child support policy and procedures and systems