Internal Support Specialist at Killbuck Savings Bank Co

Description

Responsible for the setup and ongoing support and maintenance of treasury management solutions for new and existing customers, testing new TM services, TM compliance and daily risk management.  

Requirements

• Supports the Treasury Management sales process by providing ongoing support and maintenance for Treasury Management customers.
• Collaborates with Treasury Management team on the development and integration of new treasury management services.
• Establishes and maintains departmental procedures to set up, support, and maintain treasury management services.
• Reviews treasury management agreements and product setup documentation to ensure all documents are signed by all parties, complete, and accurate.
• Reconciles limits between the latest treasury management agreements, the latest treasury management review, and the various systems with reporting results.
• Sets up all products with treasury management customers by assigning usernames and authority levels for business customers and their employees.
• Trains customers and staff with treasury management installation and information, as needed.
• Reconciles core system bill with customer Account Analysis Statements.
• Ensures all class codes are entered manually in the Account Analysis System for customers to be billed through Account Analysis and manually prepares monthly statements for customers.
• Records waived customers and waived products.
• Processes all billing changes on treasury management products as requested.
• Provides treasury management support and troubleshooting.
• Supports treasury management projects and vendor management.
• Provides audit and exam documentation.
• Creates and maintains treasury management tracking report of customers and products.

Updated 11/10/25

EOE