IRA Account Specialist, FINRA Series 7 at Crypto

Foris Capital US LLC, a Crypto.com company, is seeking an experienced FINRA Series 7 Registered Representative with a focus on IRAs and retirement accounts to join our broker/dealer team. This position is responsible for handling all IRA-related inquiries and transactions, supporting clients with every aspect of their retirement accounts, and ensuring compliance with applicable regulations.As a key member of our client service team, you will be the front line of the firm’s interaction with customers, assisting them with IRA rollovers, transfers, contributions, distributions, required minimum distributions (RMDs), beneficiary updates, and complex issues such as return of excess contributions and recharacterizations. You’ll also contribute to improving processes and delivering an exceptional client experience across phone, email, and chat channels.  This position is based out of Chicago, Illinois. 

Responsibilities

Provide expertise on IRAs and retirement accounts, including Traditional, Roth, and future Inherited IRAs

Provide white-glove customer service through phone, email, and chat while ensuring all communications meet compliance and regulatory standards.

Process and assist with IRA transfers, rollovers, contributions, distributions, and recharacterizations accurately and efficiently.

Educate clients on retirement account rules, including contribution limits, RMD requirements, and tax implications.

Identify opportunities to improve the IRA service experience and help implement process enhancements to streamline operations.

Collaborate with internal teams to resolve complex IRA or retirement-related issues.

Maintain up-to-date knowledge of IRS and FINRA rules related to retirement accounts.

Contribute to the development of educational content and tools to help clients make informed retirement decisions.

Requirements & Skills

Active FINRA Series 7 and 63 Licenses required.

Minimum 1+ year of experience in the retirement or brokerage industry, with a strong focus on IRAs and retirement accounts.

Strong working knowledge of IRA contribution, distribution, and rollover rules.

Clean regulatory record with no Disclosure Events.

Excellent customer service, communication, and interpersonal skills.

Demonstrated ability to build trust and rapport with clients while providing clear, compliant guidance.

Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Proactive problem-solver who is eager to expand expertise in retirement products and services.

Enthusiastic about helping clients achieve their retirement and financial goals while fostering a positive customer service culture.

Flexibility to work and support clients in overnight trading 24/5 environment.

Crypto Enthusiastic 

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