Hotel Guest Services Manager - Hyatt LI at Remington Hotels LLC

Position Summary:

The Guest Services Manager manages, administers, directs and controls the smooth, friendly and efficient operation of the lobby, to ensure that the guests’ needs are handled promptly, efficiently and courteously.

Core Responsibilities:

• Greet all guests arriving and departing the hotel.
• Ensure guests feel welcome to the hotel and provide excellent guest service.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Ensure the front lobby; front interior and exterior entrances are kept clean.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and “sell” the amenities of the hotel.
• Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.

Knowledge, Skills and Abilities:

• High work ethic and self-initiative.
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Regular attendance according to established guidelines.
• Required to work weekend schedule to reflect the business needs of the property.
• Focus and maintain attention to guests, and answer emails on time.
• Efficiently and accurately operate a computer.
• Ability to maintain excellent relationships with staff and guests and always maintain confidentiality.

Pay: $28.00 Per Hour