Director, Supply Chain Operations at ReturnPro

Description

The Director of Supply Chain Operations is responsible for the day-to-day leadership, execution, and continuous improvement of ReturnPro’s operational network. This role oversees operations, warehousing, repair, and reverse logistics activities across all facilities.

The ideal candidate is an execution-driven operations leader with a strong background in operations and logistics who excels at building disciplined, efficient, and high-performing teams. This position ensures ReturnPro’s facilities deliver consistent results in safety, productivity, quality, and service - driving operational excellence and accountability across the network.

Primary Responsibilities / Essential Functions

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. The selected candidate may perform other related duties as assigned to meet ongoing business needs.

Operational Leadership

• Lead all day-to-day operations, warehouse, and fulfillment activities across multiple facilities.

• Ensure operational targets for throughput, quality, and safety are consistently achieved.

• Maintain business continuity and operational discipline across all shifts and sites.

• Translate company objectives into clear execution plans for each facility.

• Drive a culture of accountability, teamwork, and continuous improvement.

Performance Management & Continuous Improvement

• Manage standardized KPIs across facilities to monitor productivity, labor efficiency, CPU, UPH, and SLA adherence.

• Implement lean methodologies and operational best practices to improve process efficiency and cost control.

• Lead structured performance reviews with site leadership teams to track progress and corrective actions.

• Identify and remove bottlenecks to improve capacity, flow, and utilization.

Network Execution & Site Readiness

• Oversee facility readiness, layout optimization, and equipment utilization.

• Ensure each site is adequately staffed, trained, and equipped to meet daily volume and client requirements.

• Partner with IT and Engineering to ensure all operational systems (WMS, scanners, automation devices, etc.) are fully functional and standardized.

• Maintain compliance with all safety, environmental, and operational policies.

Reverse Logistics & Repair Operations

• Manage the daily execution of reverse logistics programs, refurbishment, and returns processing.

• Ensure operational SLAs for turnaround time, recovery yield, and client satisfaction are met or exceeded.

• Implement quality and data integrity standards across all operations.

People Leadership & Development

• Lead, coach, and develop a high-performing team of site managers and supervisors.

• Foster a culture of engagement, safety, and ownership at all levels.

• Conduct regular site visits and performance assessments to support leadership development and operational consistency.

• Drive accountability through measurable objectives and transparent reporting.

Qualifications

Required:

• 12+ years of progressive experience in operations, logistics, fulfillment, or manufacturing.

• 7+ years in a senior multi-site leadership role managing large-scale 3PL or fulfillment operations.

• Proven ability to lead high-volume environments with diverse teams and shifting priorities.

• Demonstrated success in operational execution, labor management, and process standardization.

• Deep understanding of WMS and operational reporting systems, with proficiency in data-driven performance analysis.

• Strong leadership presence and ability to motivate teams through clear goals and consistent feedback.

• Excellent communication and stakeholder management skills.

Preferred:

• Bachelor’s or Master’s degree in Operations, Supply Chain, Industrial Engineering, or a related field.

• Lean Six Sigma or equivalent process improvement certification.

• Experience in U.S. and Canadian logistics environments.

• Familiarity with automation systems and continuous improvement programs.