Care Manager, Specialized Continuous Treatment Team at Mhctn

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Care Manager, SCTT provides intensive care management services as part of an interdepartmental treatment team to Consumers ages 12 and older diagnosed with Intellectual and/or developmental disability and co-occurring behavioral health diagnosis who display severe dysfunction in daily living.

JOB TITLE: Care Manager, Specialized Continuous Treatment Team

SCHEDULE: Monday - Friday 8:00am - 4:30pm

JOB SUMMARY: Care Manager, SCTT provides intensive care management services as part of an interdepartmental treatment team to Consumers ages 12 and older diagnosed with Intellectual and/or developmental disability and co-occurring behavioral health diagnosis who display severe dysfunction in daily living. 

RESPONSIBILITIES:

Care Coordination:

• Assists with linkage, referral, and ongoing care coordination efforts with Consumers’ support team members to effectively address Consumer needs.
• Assists Consumers and families with accessing necessary mental health services, support groups, health related social needs, medical literacy needs, and resources available in the community.
• Provides intensive care coordination with MCRT, EPS, and hospital staff in the event Consumer experiences a crisis and/or is hospitalized.  Participates in discharge planning and actively supports aftercare upon hospital discharge.
• Ensures smooth and timely transition of care to other services when needed.
• Transports Consumers to appointments when needed.

Care Planning & Documentation:

• Continually assesses Consumers’ strengths and needs via rapport building and assessment tools (DLA-IDD; CSSRS; PRAPARE) to collaboratively set SMART goals and support goal achievement.
• Documents timely individualized care plans, progress notes, and payor authorizations reflective of Consumer goals, progress, and needs.

Crisis Prevention & Intervention:

• Assists with crisis planning to proactively support Consumers in navigating potential crises safely.
• Responds to urgent/crisis Consumer needs with support from Supervisor, Crisis Services, and Treatment Team by developing plans and interventions.

Collaboration & Relationship Building:

• Engages in daily treatment team meeting, prepared to report on Consumer updates and collaborate effectively with team members.
• Builds and maintains strong professional relationships with Consumers and their supports, treatment team members, and community partners.
• Engages in professional development check-ins with Supervisor, prepared for case consultation and professional development topics.

Other Responsibilities: 

• Responsible for attending all mandatory in-services, continuing education and annual health requirements.
• Comply with all Corporate Compliance policies, practices and procedures.
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
• Comply with all OSHA and safety policies, practices, and procedures.  Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Follow all policies and procedures set by the Agency.

REQUIREMENTS:

Essential Skills and Experience:

• Bachelor’s degree in health-related field of counseling, psychology, social work, or other behavioral health field.
• Minimum 2 years of experience working with co-occurring (IDD/BH) population.
• Excellent communication, collaboration, initiative, organizational, and coordination skills

Essential Requirements for the Position:

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Cell Phone

ABOUT YOU:

Core Competencies: 

Team Oriented 

• Assist teammates as needed 
• Creates and maintains a climate in which teammates want to do their best 
• Can quickly find common ground and solve problems for the good of the team 

Interpersonal Skills 

• Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and diplomatic 

 Customer Service 

• Internal & external customer service indicative of mutual respect & trust 

Joint Commission Competencies: 

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.  

• Actively participates in consultation process.  

• Complete all clinical documentation in specified time periods.  

• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.  

• Demonstrates evidenced informed practice related to clinical care of co-occurring population.  

Reporting to this Position: 

• None 

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

• Work environment: The noise level in the work environment is usually moderate. 

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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