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IT Add/Change Specialist - Children's Medical Center Dallas
Children's Health Dallas, TX
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Description

About Lockstep


Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architectures, security & emerging solutions. Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access.  We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools.  Lockstep fosters innovation by also empowering employees in an environment where core values of honesty, commitment, trust, and respect create a high-performing, cohesive team.  


What we offer:

  • Competitive compensation
  • Medical, dental, and vision insurance
  • 401(k) Plan with a company match
  • Short-term/long-term disability and life insurance
  • Flexible PTO
  • 7 company-paid holidays and 1 floating holiday
  • Employee Assistance Program (EAP)
Requirements

What You'll Own:

  • Set up desk phones and image devices to Windows 11, streamlining deployments and user onboarding.
  • Utilize ServiceNow for ticket management, asset tracking, and documentation to enhance IT operations.
  • Assist in IT projects, including system upgrades, process improvements, and security enhancements. 
  • Troubleshoot, diagnose and repair computer hardware and peripheral equipment malfunctions and resolve issues in a minimally disruptive manner.
  • Configure and deploy iOS, Android, and Windows devices using Microsoft Intune, ensuring compliance with security standards. 
  • Review assigned tickets in the ticketing system; prioritizing, documenting, and communicating appropriately.
  • Adhere to IT policies, procedures, and protocols.
  • Communicate issues or potential risks to management, end-users, and IT staff.
  • Provide Tier 2 support for supported systems and infrastructure. 
  • Establish and foster ongoing relationships with assigned groups.

What We're Looking For:

  • Onsite M-F 7:30am-4:00pm CT
  • Must have reliable transportation
  • Must be able to complete a background check and drug screening successfully


Equal Opportunity Employer Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

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