365 Moto New Claims Handlers (Portuguese Speaking) at 4th Dimension Innovation Ltd

365 New Claims Handler – Remote

Salary: £25,000 to £26,000

Remote

Monday to Saturday 

37.5 hours per week 

Shift options:

• Monday to Friday: 8:00–4:30, 9:00–5:30 and 10:30am-7pm
• Saturdays 9am-5pm

This will be on a shift rotation with the rest of the team

We’re looking for a dynamic and experienced Claims Handler to join our 365 Team remotely. If you thrive in a fast-paced environment and have a passion for delivering exceptional claims service, this could be your next move.

About the Role

The 365 Team is responsible for managing new claims in line with our strategic targets and service level agreements. You’ll play a key role in ensuring claims are handled efficiently, accurately, and with a deep understanding of our technical processes and independent portal systems. This role requires a strong grasp of how claims are received, processed, and aligned with our wider business goals and client expectations.

Key Accountabilities

• Lead and manage a dispersed team to ensure smooth handling of new claims
• Take a proactive approach to daily tasks and team performance
• Handle complaints and escalations professionally and promptly
• Ensure compliance with company policies and regulatory standards (FCA, DPA, TCF)
• Maintain balanced caseloads across the team in line with service levels
• Share technical knowledge and legislative updates across the team
• Communicate effectively via phone, email, and written correspondence
• Accurately record and manage data in Proclaim
• Identify training needs and support team development
• Participate in appraisals, team meetings, and one-to-one sessions
• Lead by example, inspire positivity, and promote our core values: Integrity, Passion, Innovation, and Excellence
• Support wider business initiatives and undertake additional duties as required

Skills & Experience

• Proven experience in claims management is essential
• Strong understanding of claims processes, systems, and escalation protocols
• Previous experience in a Team Leader or supervisory role
• Excellent technical knowledge of claims handling
• Strong organisational and time management skills
• Confident in interpreting MI and using data to drive performance
• Advanced IT skills, particularly in Excel
• Exceptional communication and negotiation abilities
• Ability to simplify complex issues and resolve problems efficiently
• Positive, enthusiastic, and team-oriented mindset
• Fluent in Portuguese (Brazilian or other)

If you’re ready to make an impact and grow within a forward-thinking team, we’d love to hear from you. Apply today and help shape the future of claims handling at 4th Dimension.