Operations Associate at Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Position Title:

Operations Associate

Department:  

Retail 

Reports To (Title):

Warehouse Operations Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

No  

The Operations Associate is essential to the efficient operation of the South Hackensack 

warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and 

donation centers. The Operations associate contributes to the safe and efficient transport, 

handling, and storage of donated goods and supplies. They perform duties to achieve 

organizational, team and personal goals that are measured through revenue and process 

integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ 

core values.

• Ability to safely operate all power equipment to execute daily responsibilities.

• Ensure all product containers (crates, bins, pallets) from stores and donation centers 

are placed in the offload zone in the designated area.

• Review incoming material to ensure that the contents are appropriately labeled.

Report any findings to leadership for review and partner with leadership to clarify 

labels when needed. 

• Ensure that all store requests for equipment, products and supplies are staged 

accurately in the grids.

• Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo 

sent/received.

• Adhere to all Safety and Loss Prevention policies and procedures.

• Responsible for reporting all incidents of property loss (equipment, product etc.) to the 

Director of Logistics and VP of Asset Protection.

• Maintain safe work conditions at all times. Responsible for reporting all safety hazards, 

potentially hazardous conditions, and unsafe practices to the Director of Logistics and 

Director of Health and Safety.

• Ensure that all hazardous materials are stored properly in accordance with safety 

Guidelines.

• Responsible for ensuring that all power equipment is fully functional prior to each use. 

Report any findings to the Warehouse Operations Manager and/or Director of Logistics 

immediately. 

• Attend and actively participate in all required safety training, drills and exercises.

• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and 

mission.

• Adhere to established trash schedule to facilitate the timely turnaround of equipment 

to go back into circulation.

• Assist Ecommerce department with inventory movement from the dock to Ecommerce 

shipping area.

• Transfer books/media received from stores and donation centers into gaylords for 

Salvage.

• Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or 

their agent at the time of goods pick-up. Completed documents are to be immediately 

submitted to the Director of Logistics.

• Responsible for ensuring the cleanliness of areas in which daily duties are performed. 

This includes but is not limited to picking up all items on the floor after completion of 

your task in each area, sweep and dispose of broken/dropped items immediately upon 

identifying them and check for and discard all debris/trash in the warehouse parking 

lot as assigned.

• Responsible for ensuring the safety of areas in which daily duties are performed,

ensuring that equipment/bales are stacked safely, all driveways/walkways are free and 

clear of obstructions and all doorways/dock doors are fully passable.

• Be a Brand ambassador by providing excellent customer service in all interactions with 

customers, donors and vendors.

• Adhere to break schedule as provided to ensure appropriate coverage to minimize 

impact to productivity and safety.

• Perform other related duties, as assigned.

Who You Are

• High School Diploma or equivalent required. 
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills.

• Must be able to work a flexible schedule (Mon-Sat).
• Must be able to execute multiple tasks in a fast-paced environment.
• Must be willing to train on forklift and baling machines.

• See Attached Physical Demand Analysis