Specialty Navigator I at Atrius Health

%3Cp style=%22font-family:Arial;margin-bottom:15px;margin-top:12px;%22%3E%3Cspan style=%22background-color:white;font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22vertical-align:baseline;%22%3EAtrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:15px;margin-top:12px;%22%3E%3Cspan style=%22background-color:white;font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22vertical-align:baseline;%22%3EThe Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates – together with VNA Care – work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EWe believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.%3C/span%3E%3C/p%3E%3Chr%3E%3Cp style=%22font-family:Arial;margin:0in 0in 0pt;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3ESUMMARY%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin:0in 0in 0pt;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin-left:8px;%22%3EReporting to and working under the general direction of the Supervisor(s) and Manager of the department, process referrals and authorizations for Atrius Health Patients. Receives inbound requests (calls, emails, faxes, etc.) as well as from within the work queues.%26nbsp; Maintains patient records and continually provides information to patients and specialists. %26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Ch1%3E%3Cspan style=%22font-family:Arial;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22margin:0in 0in 0pt;%22%3E%3Cstrong%3EEDUCATION/LICENSES/CERTIFICATIONS%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/h1%3E%3Ch1%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 0pt;%22%3EHigh School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.%3C/span%3E%3C/span%3E%3C/h1%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22margin:0in 0in 0pt;%22%3E%3Cstrong%3EEXPERIENCE%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 0pt;%22%3EA minimum of one year in a clinical or customer service position, preferably in a health care setting. Knowledge and understanding of health insurance plans preferred. %26nbsp;Must be able to respond knowledgeably to a range of patient issues for both contracted and non-contracted payers, including government and non-government payers. Strong technical proficiency in Microsoft, scheduling software and electronic medical records (EPIC or equivalent). Understands nuances to payer systems and escalates issues as needed.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22margin:0in 0in 0pt;%22%3E%3Cstrong%3ESKILLS%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cul style=%22list-style-type:square;%22%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3ECustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3EIndependence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3EWritten Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3EOral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3EKnowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:13px;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cspan style=%22line-height:115%;margin:0in 0in 11px;%22%3ETeam Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Aptos;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-ligatures:standardcontextual;%22%3EThe hourly range for this role is %2419.81 to %2428.28 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far- reaching choice of benefits and incentives%3C/span%3E%3C/span%3E%3C/p%3E%3Chr%3E%3Chr%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EAtrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E%3Cstrong%3E%3Cu%3EBENEFITS INCLUDE:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EUp to 8% company retirement contribution%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EGenerous Paid Time Off%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3E10 paid holidays%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EPaid professional development%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Times New Roman,Times,serif;font-size:12px;%22%3EGenerous health and welfare benefit package%3C/span%3E%3C/li%3E%3C/ul%3E Apply Now