Health Navigator at Bcbst

Join Our BlueCare Plus Clinical Support Team as a Health Navigator

BlueCross BlueShield of Tennessee (BCBST) is seeking a dedicated Health Navigator to join the Health Promotion team within our high-performing BlueCare Plus Clinical Support division. In this role, you’ll be a key point of contact for our members—providing compassionate, knowledgeable support and helping them navigate their healthcare needs.

As a Health Navigator, you will:

• Respond to member inquiries via a dedicated phone line

• Assist with a variety of member needs in a timely and empathetic manner

• Complete Health Risk Assessments and manage incoming faxes as part of the role’s administrative responsibilities

We are a remote-first organization with a fully developed and supportive team environment.

Who We’re Looking For: Our ideal candidate has at least one year of experience in:

• Medical office settings

• Working with the senior population

You’ll thrive in this role if you are:

• Patient and empathetic

• Able to work independently

• Knowledgeable in medical terminology

Schedule: The role has a weekly rotating schedule of 8:00-4:30pm, 8:30-5:00pm and 9:00-5:30pm EST (with occasional late shift to 6pm as needed).

Job Responsibilities

• Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
• Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
• Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
• Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
• Work overtime as needed
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment. 

Job Qualifications

Education

• Associates Degree in, education, communication, or health related field or equivalent work experience

Experience

• 2 years - Experience in a customer service support role is required

SkillsCertifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient interpersonal and organizational skills
• Independent, Sound decision-making and problem-solving skills
• Must be able to work in an independent and creative manner.
• Self-motivated and able to manage multiple tasks and set priorities.
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Knowledge in Medical terminology

Number of Openings Available

Worker Type:

Company:

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.