Post Sale Account Manager at STG MEDIA CLOUD

Role: Account Manager, Post-Sale

Overview

The Account Manager, Post Sale serves as the operational lead and post-sale project manager for AMP Media campaigns across video podcast, branded content, social, and talent-led programming. Acting as the campaign COO, this person ensures flawless execution, on-time delivery, and alignment across all internal and external teams.

This role centers on project management, client communication, and campaign execution— not media planning, sales strategy, or reporting. The ideal candidate is highly organized, collaborative, and committed to delivering exceptional client experience and creative outcomes.

Core Responsibilities

1. Campaign Execution & Project Management

• Oversee all post-sale campaign components, managing timelines, milestones, and deliverables across internal departments.
• Serve as the primary liaison for all creative assets (e.g., logos, brand style guides, talent materials), excluding media tagging and trafficking (handled by the Planning & Campaign Management team).
• Coordinate with AMPs internal production, corporate graphics, talent teams to ensure creative deliverables meet brand and platform standards.
• Lead weekly internal status meetings to track deliverables, identify blockers, and ensure campaign progress for all high touch campaigns.
• Maintain organized project documentation, timelines, and communication threads.

2. Client & Agency Communication

• Act as the main point of contact for clients and agencies post-sale, managing all communications related to creative execution, approvals, and deliverables.
• Build strong relationships with clients and agencies by providing proactive updates, solutions, and clear timelines.
• Manage client expectations and ensure alignment across all project elements.

3. Cross-Functional Collaboration

• Partner closely with internal teams — including Sales Planning, Creative, Production, and Ad Operations — to ensure all campaign elements are delivered accurately and on schedule.
• Participate in internal and external calls to provide executional updates and ensure all stakeholders are informed of next steps.

4. Branded & Custom Content Coordination

• Manage the creation and approval process for branded integrations, talent-based executions, and social content.
• Coordinate live event integrations or other custom campaign activations.

5. Business Reviews & Client Deliverables

• Support the preparation and coordination of Quarterly Business Reviews (QBRs) for high-priority (“white glove”) clients alongside Account Executives.
• Collect and organize creative recaps and learnings for client-facing deliverables.
• Note: Campaign performance reporting remains the responsibility of the Planning/Campaign Management team.

Qualifications

• 3-5 years of experience in account management, client services, or project management within media, marketing, or creative production.
• Strong client-facing and communication skills, with proven ability to manage multiple stakeholders.
• Exceptional organizational and time-management skills, with attention to detail and follow-through.
• Experience managing creative deliverables (audio, social, video, branded content).
• Familiarity with digital advertising and content production processes.
• Proficiency in project management or collaboration tools (e.g., Asana, Airtable, Smartsheet).
• Positive, team-oriented, and adaptable in a fast-paced, high-growth environment.
• Interest in Sports is a plus 

The base salary compensation range for this role is $67,000 to $90,000.  Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.