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Senior Clinical Secretary - Occup & Environmental Medicine at Dartmouth-Hitchcock Health

Dartmouth-Hitchcock Health · Lebanon, United States Of America · Onsite

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Overview

The Occupational & Environmental Health team is seeking a Senior Clinical Secretary to join the team! We are a team who is passionate, creative, determined, and has a can-do mindset.

The Sr. Clinical Secretary would perform independent standard administrative support, and advanced and confidential secretarial work, in addition to a wide range of customer service-related duties. The Sr. Clinical Secretary schedules patients/employees/persons-of-interest/volunteers for various types of Occupational and Environmental visits, and manages multiple calendars. They design, analyze, and coordinate master and other schedules. They serve as a resource to patients and staff members, participate in special projects and work on efficiencies with the administrative team on office/administrative processes and procedures. They have a close working relationship with the Manager, administrative staff, and clinical team.

 

If you have a demonstrated experience as an effective collaborator and problem solver we encourage you to apply.

 

This is a great opportunity for someone who:

  • Wants to do work that makes an impact!
  • Cares about their team-members and fellow employees
  • Is organized and understand that many small details add up
  • Emphasizes quality in all the work you do, and knows that the customer experience matters
  • Builds trust and rapport through every interaction
  • Thrives in a fast-paces environment that requires flexibility, initiative, adaptability, and communication skills
  • Has no problem rolling up their sleeves and working hard - no job too big, no job too small!
  • Is resourceful and likes finding a way to move things forward
  • Is comfortable with change - or at least comfortable being uncomfortable....our work is constantly evolving and that means you need to be too
  • Is found to be a dependable and reliable team player

 

This is a full-time, 40-hour/week benefitted day-shift position working Monday - Friday from 7:30am to 4:30pm.

Responsibilities

  • As part of the Dartmouth Hitchcock Occupational Medicine team, the Sr Clinical Secretary's responsibilities include:

  • Answers telephone, screens and directs calls, gives directions, and takes messages.
  • Schedules patients, manages calendars, schedules ancillaries, and rotaries, and coordinates scheduling.
  • Screens and assesses relative priorities of correspondence, inquiries, and projects, organizes systems of distribution, and reviews these items to ensure proper flow through the office.
  • Performs file/record management functions, prepares/constructs charts/department patient records, obtains new medical record numbers, and reviews billing sheets.
  • Completes and processes a variety of reports, forms, referrals etc.
  • Obtains authorizations and pre-certifications.
  • Creates forms and spreadsheets.
  • Takes minutes for meetings.
  • Develops and maintains administrative office procedures and systems including filing systems, scheduling, drafting and document processing systems, and distribution/routing systems.
  • May conduct on-the-job training for new staff members and give input into performance appraisals.
  • May direct the work of other employees, work-study students, floats, temps, volunteers, and others.
  • Performs other duties as required or assigned.
  • Qualifications

    • High School diploma with 3 years of administrative support experience or the equivalent required.
    • Proven experience working with the public required.
    • Knowledge of medical terminology may be required.
    • Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
    • Excellent communication and interpersonal skills required.
    • Previous experience working in a medical setting preferred.

    Required Licensure/Certifications

    • None
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