Customer Success Manager (Search Marketing Analytics) at Brightedge

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.    

What you'll do:

Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting. 

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment. 

Drive integrations and implementations to completion. 

Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements. 

Drive customer platform usage responsive to technical SEO use cases focused on reporting and research. 

Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up. 

Identify, engage, and train different divisions within a customer’s organisation. 

Provide day-to-day engagement that delivers high levels of customer value and supports renewal. 

Configure platform to support advanced AI use cases and support customers with this changing search landscape. 

What it'll take to be successful:

5+ years of relevant experience managing multiple customer accounts

Experience doing discovery of business goals and needs

Experience driving technology/platform adoption and usage

Strong verbal and written communication skills and presentation skills

Working knowledge of SEO/Digital marketing

Experience managing complex integrations

Thorough understanding of digital marketing

Experience with web analytics, Adobe Analytics a strong plus

Benefits:

Competitive salary and bonus 

Comprehensive benefits (including BUPA healthcare) 

Fully stocked kitchens 

Social events 

Opportunity to expand your experience and knowledge 

Smart and fun colleagues 

Central London location (Labs Holborn) 

Working in a fast-paced environment where you can make a difference 

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