Business Process Improvement Program Manager at Medtronic
Medtronic · Miami, United States Of America · Onsite
- Professional
- Office in Miami
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Product DNA is a transformational program across the Medtronic enterprise to simplify the way we create, manage, and utilize product data. The north star vision of Product DNA is to create a foundational connected digital thread of product information. The Product DNA program will improve upon outdated technology and infrastructure through streamlining systems used across the organization, as well as implementing best-in-class practices and procedures. This change will impact all groups, functions, and regions across Medtronic. This will be a multi–year, multi-phase program.
We are seeking a detail-oriented and collaborative Business Process Improvement Program Manager to join our global Windchill PLM implementation program team. In this critical role you will be responsible for scoping future waves by working across various global functions and design and manufacturing sites to document their ways of working, data flows, interfaces and Product Lifecycle Management (PLM) system capabilities. You will work closely with subject matter experts and the project team to document the current state and gaps with the planned future state with the new Windchill PLM environment. Your work will be essential in creating clear understanding of the scope and gaps between current operations and future state functionality, ensuring a smooth transition for end-users.
Join a diverse team of innovators who bring their worldview, their unique backgrounds and their individual life experiences to work every day. It’s no accident – we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
To learn more about Inclusion & Diversity at Medtronic Click Here
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Responsibilities may include the following and other duties may be assigned.
Work with future wave Operating Units, Global Operations & Supply Chain and Functions to scope user needs, map out high-level customer ways of working and/or data flows.
Conduct early VOC sessions.
Identify capability needs based on existing systems used and their automated and manual data interfaces to other systems.
Inventory existing processes/procedures/WIs.
Document the current-state landscape and rough out as-is & to-be process maps/landscapes.
Identify high level gaps between current / in-development capabilities and current capabilities being used by future waves.
Help users to find any missing interfaces (both manual and systematic) and other dependencies.
Determine where major data migration challenges might lie.
Document user needs along the way.
Collaborate with end-users, subject matter experts (SMEs), and project stakeholders across different functional areas (Engineering, Manufacturing, Quality, Regulatory) and site locations.
Work with the implementation team and SMEs to understand the defined future state within Windchill.
Maintain organized documentation repositories for easy access and review.
Organize and facilitate user workshops and meetings.
Use facilitation techniques to ensure productive discussions and consensus-building.
Maintain detailed records of meetings, decisions, and action items.
Develop an understanding of the design of current and future state system and workflows.
Must Have (Minimum Requirements)
Bachelor’s degree plus 5+ years of experience as a Business Process Analyst, Process Analyst, or in Quality Management Systems, Engineering, and/or Regulatory roles within the medical device or a similarly regulated industry—including program management experience. (Or 3+ years of experience with an advanced degree.)
Proven experience working with Product Lifecycle Management (PLM) systems.
Nice to Have (Preferred Qualifications)
Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
Direct hands-on experience with PTC Windchill PLM.
Experience working within a regulated industry (Medical Device, Pharmaceutical) and familiarity with associated quality systems (e.g., QMS, ISO 13485, GxP).
Experience participating in large-scale system implementation projects (ERP, PLM, MES).
Familiarity with core PLM concepts such as Document Management, Change Management, Bill of Materials (BOM) Management.
Excellent organizational, facilitation, and alignment skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to expertly navigate software
Excellent interviewing and requirements gathering skills.
Strong written and verbal communication skills, with the ability to translate technical concepts into clear business process documentation.
High attention to detail and commitment to accuracy.
Ability to work effectively both independently and as part of a cross-functional team.
Strong organizational and time management skills.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
