Soft Services Operations Director at Arcus FM

Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You’ll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house — driving consistency, innovation, and service quality at every touchpoint.

• Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.

• Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.

• Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.

• Collaborate with senior stakeholders to align operations with strategic and commercial objectives.

• Drive digital transformation and continuous improvement across all service lines.

• Champion health, safety, and statutory compliance in all aspects of service delivery.

• Proven leadership in soft services within an integrated FM environment.

• Strong commercial acumen and stakeholder management skills.

• Deep knowledge of cleaning, waste, hygiene, and workplace operations.

• Experience managing multi-site teams and supplier networks.

• IOSH/NEBOSH (or equivalent) qualification preferred.

• A passion for innovation and delivering outstanding customer experiences.

Shape the future of workplace excellence — apply today and lead the way in integrated FM performance.