Manager of Day & Community Services at Support, Inc.

Job Title:  Manager of Day & Community Services 

Department:  Day, Community & Clinical Services 

Reports To: Director of Day, Community Services 

FSLA Status: Non-Exempt 

SUMMARY  

Directs and coordinates all activities of Day & Community Services Program.  This includes managing supervisors & staff, scheduling, content of program activities and practices, collaboration with other program areas, and community practices. Participates as a member of the Management team in formulating organizational practices, policies, and overall leadership of organizational matters.   

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Directs and coordinates activities of the Program, which include: 

• Oversees and coordinates all day & community services activities. 

• Develops programs that address current and future client needs, including life enrichment, skill development, community integration, and employment skills. 

• Provides ongoing training and guidance to staff in the implementation and continuous development of evidence-based practices, ensuring compliance with current standards and regulations. 

• Collaborates with Director to create and implement both individual and group program policies and procedures. 

• Works with Clinical staff to integrate clinical services into day and community programs. 

• Sets program goals based on federal and state regulations to improve participants' lives. 

• Supervises, trains, and leads staff in achieving program and individual goals. 

• Onboarding and training new team members. 

• Builds and maintains community partnerships, both internally and externally, to enhance day and community services. 

• Participates in interdisciplinary meetings and annual service plans as needed. 

• Creates individualized support plans and monitors outcomes for positive results. 

• Coordinates with other program areas to manage staffing, activities, and general operations. 

• Communicates with customers, including case managers, families, providers, and community members, ensuring high customer service standards. 

• Collaborates with the Department Director to develop and manage the program budget. 

• Manages individual community programs for individuals receiving outbound services and supervises their staff through regular face-to-face visits and direct supervision. 

• Ensures completion and accuracy of outbound staff's notes, timesheets, and other administrative requirements. 

• Internal audits as requested to ensure quality and compliance. 

• Submits PAR/unit requests from case managers for individuals in services and completes and updates records in Therap. 

Other general responsibilities include: 

• May provide group or individual services as needed to maintain program continuity. 

• Approves staff timesheets and manages billing with the finance department. 

• Submits requests for services applications for Medicaid waivers, vocational rehab, and seeks grants for non-billable services. 

• Ensures program compliance with all rules and regulations. 

• Represents management in meetings and committees. 

• Any other tasks delegated by Leadership to support the overall program. 

SUPERVISORY RESPONSIBILITIES  

The Manager of Day & Community Services oversees the Day and Outbound Community Services programs. This role ensures the effective implementation of each consumer's Individualized Plan (IP) within the program. The Manager’s supervisory duties align with the organization's policies and applicable laws and include interviewing, hiring, and training staff; planning, assigning, and managing work; evaluating performance; recognizing and disciplining employees; and addressing and resolving issues and complaints. 

QUALIFICATIONS  

To successfully perform this job, an individual must meet all essential duties effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodation will be provided to support individuals with disabilities in performing these essential functions. 

• Minimum 1 year of IDD Experience
• Minimum 1 year of Supervisor Experience 

LANGUAGE SKILLS  

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 

MATHEMATICAL SKILLS  

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

REASONING ABILITY 

 Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.  The employee frequently is required to drive.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate. 

Full time employees enjoy . . .

Competitive Medical, Dental, Vision Insurance options

Generous progressive PTO

Paid initial and ongoing training, including Relias, Safety Care, CPR/First Aid and QMAP

Paid Holidays

Quarterly awards and gifts

Many additional Benefit options, including Pet insurance!

Flexibility and opportunities for growth

Options to work overtime at events or with additional shifts & clients

Mileage reimbursement

Ongoing support

Rewarding work

And much more!