Customer Service Specialist - Billing at None

Roles & Responsibilities:

Primary duties include, but are not limited to:

• Ensure billing accuracy using the McLeod system by auditing contract rates, pricing, customer billing requirements, third-party carrier invoices, and accessorial charges (e.g., hazmat, fuel surcharges).
• Clear billing queues daily and meet individual productivity and accuracy goals.
• Work proactively with internal teams to resolve discrepancies and ensure all billable activities are invoiced.
• Respond to internal and external customer inquiries in a professional, timely, and accurate manner.
• Collaborate with terminals, operations, and customers to resolve billing disputes, documentation issues, or rate discrepancies.
• Research and resolve billing issues, failed transactions, and rebills for assigned accounts.
• Identify outstanding accounts for receivable issues in partnership with the Collections department.
• Maintain knowledge of specific customer billing requirements and update system records accordingly.
• Perform other related duties as assigned.

 Position Requirements:

• High school diploma or GED equivalent.
• Prior billing, auditing, or transportation industry experience preferred.
• Proficient in Excel and Word.
• Familiarity with McLeod or similar billing software is a plus.
• Strong attention to detail, organizational skills, and ability to multitask in a time-sensitive environment.

Excellent communication and interpersonal skills.