Powder Haven Ski & Snowboard Coordinator at Powder Mountain Resort

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program  
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Requirements

Job Title: Powder Haven Ski & Snowboard Coordinator
Department: Outdoor Adventure/ Ski & Snowboard School

Status: Seasonal FT

Reporting To: Outdoor Adventure Admin Manager

Position Overview:

Powder Haven is our private terrain and exclusive community offering an elevated on-snow experience. The Ski & School Coordinator is primarily responsible for scheduling and managing the Ski & Snowboard School socials and programs for the Powder Haven program. This role requires a guest oriented, self-motivated individual to manage the bookings, member communication, and confirming reservations of the Ski & Snowboard school programs for the membership.

Key Responsibilities:

• The coordinator will intake all bookings & reservations from members on the Ski & Snowboard school socials and programs. 
• The coordinator will manage the membership communications on all the programming during the winter season, which includes reaching out to members on bookings and answering any questions on programming. 
• Membership - manages clinics by reporting accurate participation and working with Ski & Snowboard school to assign pros. This entails high levels of communication to Ski & Snowboard school and Members for every clinic to ensure the best experience. 
• Membership - schedules private and group lessons in accordance with Ski School. May have to arrange transportation for Pros to meet at requested locations. 
• Works closely with the sales team to sign prospective members up for the ski & snowboard school programs during their experience at Powder Mountain. This also includes providing detailed communication to Ski & Snowboard school, developing prospective member itineraries, and being a primary point of contact for our sales team to communicate prospective member needs. 
• Dedication to building genuine relationships with members and driving business across the Outdoor Adventure and Ski & Snowboard School Programs
• This position is the primary point of contact for inquiries, communication and booking the Powder Haven Instructor Team.
• Ensure that when necessary, the correct rental equipment for the member(s) is arranged ahead of time.
• Collaborate with Powder Haven guest services, ensuring the member needs are met or surpassed.
• Keep Powder Haven member satisfaction at a high level.
• Schedule and coordinate Powder Haven instructor staff for special member calendar events.
• Support Outdoor Adventure operations in various daily tasks
• Create strong relationships with the Powder Haven members through written and verbal communication

Internal - PROGRAMS used: 

• Axess - VPN to allow access from wherever 
• Asana - for Prospect information 
• Hubspot - More in depth info on Members & Prospects
• Pacesetter - for booking member clinics and SSBS requests

Requirements and/or Qualifications:

• Ability to ski and/or snowboard safely on blue terrain.
• Ski School (or equivalent) operations experience – preferred
• Hospitality and/or guests services experience – required.
• Be polished, polite, resourceful and one-step-ahead of the needs of our guests.
• Desire to work at 9,000 ft elevation with exposure to inclement weather.
• Well spoken, articulate and ability to dedication to bring enthusiasm to your staff. 
• Reliable transportation, or commitment to using UTA.
• Ability to work, weekends, holiday, evenings, on call.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (40+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders

Working Environment:

• The work environment includes both indoor and outdoor conditions at a high-altitude mountain location
• Cold temperatures, often below freezing, are common, especially when assisting customers outdoors or moving equipment between locations
• Noise level can be moderate to high due to customers, equipment, and music in the area
• Exposure to snow, wind, and wet conditions are common and frequent 
• Must be comfortable working in fast-paced environments environment during peak ski season with high customer volume