Bistro Supervisor at Lodgco Hospitality

JOB SUMMARY: As the Bistro Supervisor, you’ll play a key role in ensuring smooth service, maintaining high standards, and inspiring a team that delivers exceptional guest satisfaction.

ESSENTIAL JOB FUNCTIONS: 

• Supervise and coordinate the activities of the Bistro personnel including interviewing applicants, complete employee evaluations, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties
• Ensure compliance with MIOSHA standards to provide a safe work environment
• Knowledge and implementation of all Bistro brand standards
• Maintain above average food quality and service guest satisfaction scores in the Bistro
• Maintaining updated TIPs training for all Bistro associates in accordance with brand and state regulations.
• Assist General Manager with: department meetings, payroll, monitoring overtime, preparing weekly forecast, and weekly work schedules
• Complete additional administrative duties that include: inventory, ordering, and assisting General Manager with store runs
• Attend and participate in staff meetings
• Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
• Expertise in property management system
• Maintain labor budget and adjust schedule to avoid unnecessary labor and OT cost
• Responsible for all shifts being covered
• Knowledge of all emergency procedures and how to act on them
• Adhere to proper key control procedures
• Report any unusual occurrences or requests to the General Manager immediately
• Knowledge of budgeted departmental PORs for control of expenses

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Computer software skills
• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Minimum of 1-2 years of  Food & Beverage  experience
• Supervising experience is preferred

BENEFITS WE OFFER

• Career development & training
• Day-1 Medical, Dental & Vision insurance options
• Paid time off
• Travel & hotel discounts
• 401(k) with company match
• Bonus potential
• And more!

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required – Valid driver’s license and safe driving record may be required

SUPERVISORY RESPONSBILITY

This position may manage other bistro staff members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE 

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 

To learn more about our growing company, please visit www.lodgco.net