Opticians Analyst at Boots UK

Contract: Full-time, permanent

Salary: Lv 6

Closing date: 19/11/25

Recruitment Partner: Daniel White, [email protected]
 

Welcome to the Boots Opticians Central Operations Team – the engine room powering everything that happens in our stores.

We're passionate about making store operations and processes as simple, efficient, and right-first-time as possible, so our store teams can focus on what matters most – spending time with our customers.

As Central Operations, we work hand-in-hand with all support office teams to ensure everything gets delivered to stores smoothly and effectively. Whether it's equipment, systems, or process improvements, we're here to make things happen. We're the go-to team for stores making sure our colleagues have what they need to deliver great customer care every day.

About the role

As Stores Operations Lead you are proactive, with a passion for simplifying processes and making life easier for store teams. You are also naturally collaborative with both support office teams and external partners as you will work on projects involving many teams and moving parts.
 

Key responsibilities

• Embodying frontline obsession making sure all activity is to make things simpler and clearer for stores
• Act as the central support for stores, ensuring operational processes are simple, efficient, and fit for purpose through effective cross-functional collaboration and project facilitation.
• Own and manage all store operational communications including Practice Perfect guidance, alerts, and support with weekend on-call support, ensuring appropriate responses to store needs.
• Maintain strong relationships with external suppliers and Boots UK teams to uphold SLAs and deliver robust compliance processes, including Health & Safety and Self-Audit.
• Collaborate with IT teams to ensure hardware and software updates to stores are delivered seamlessly
• Maintain all Central Operations shared inboxes, ensuring queries are answered in a timely manner

What you'll need to have

• A strong communicator who can liaise directly with stores, and be able to work cross-functionally on projects with other teams & external suppliers
• You bring strong operational awareness and a customer-first mindset, with recent Opticians store experience
• You're passionate about innovation and evolving ways of working – always looking for smarter, faster, and simpler ways to support our stores

It would be great if you also have

• Recent clinical store experience preferred but not essential
• Advanced Excel and IT skills to support new digital projects

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
 

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.