Director, Relationship Manager at InvestCloud

About the Role

The Relationship Manager plays a pivotal role in fostering strong relationships with InvestCloud’s clients, understanding their business needs, and ensuring the successful delivery of products and services. This position requires exceptional communication skills, strategic thinking, and a customer-centric approach to drive client satisfaction and retention. This client facing role builds and maintains relationships at senior management level both externally and internally. 

What does a great Relationship Manager do?

The Relationship Manager serves as a trusted advisor who is responsible for ensuring customer satisfaction with our products and services. They are accountable for expanding relationships with existing clients via product portfolio growth. Is accountable for an assigned portfolio of clients and their retention and growth through engagement processes and solution delivery, on-boarding and implementation. Serves as a Trusted Advisor to clients by understanding the client's goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The Relationship Manager develops successful client partnerships that result in high client satisfaction, retention, and growth and makes significant contributions to client success and solution delivery best practices.

How you will provide meaningful contributions:

• Client Relationship Management - Establish, build and maintain strong, trusted relationships with key clients by taking a consultative, business-oriented approach in understanding their business objectives, challenges, and opportunities.
• Retain and Grow Revenue- working with the client as a valued and integral partner to achieving their goals resulting in revenue growth
• Direct accountability for account revenue goals (renewals), planning and forecasts
• Work closely with Customer Success/delivery and product to achieve project objectives
• Strategic Account Planning - Develop and implement strategic account plans to align with clients' goals and drive mutual success.
• Needs Assessment - Conduct thorough needs assessments to understand clients' requirements and identify opportunities for upselling or cross-selling additional products or services.
• Client Education - Educate clients on best practices, and industry trends to maximize their value from our offerings.
• Performance Monitoring - Monitor and analyze key performance indicators to track client satisfaction, identify areas for improvement, and drive continuous optimization.
• Contract Renewal and Negotiation - Partner with internal colleagues to lead contract renewal discussions, negotiate contract terms, legal inquiries, pricing, and proactively address any potential renewal risks.
• Revenue Growth - Drive revenue growth by proactively creating or identifying opportunities to expand business with existing clients by leveraging C-level relationships and participating in new business development efforts.
• Market Intelligence - Stay informed about market trends, competitor activities, and industry developments to provide insights and recommendations to clients.
• Continue to develop client relationships with internal partners at varying levels in the organization to achieve maximum results.

Required qualifications for the role

• Bachelor's degree in Business Administration, Marketing, or related field
• 10+ years of experience in account and sales management
• 10+ years of financial services experience including RIAs, RIA Aggregators, Asset Managers, Wealth Managers, and Banks
• Proven sales skills in complex deal development
• Proven ability to interface at C-suite level
• Proven experience in client-facing roles, preferably in a B2B SaaS environment.
• Exceptionally strong communicator, influencer/negotiator, with interpersonal skills that are adaptive to the audience.
• Excellent project management and organizational abilities.
• Strategic thinker with the ability to understand clients' business challenges and develop tailored solutions.
• Results-oriented mindset with a track record of driving client satisfaction and revenue growth.
• Knowledge of industry best practices and emerging trends in client relationship management.

Preferred Skills / Experience

• This role will require occasional travel to client sites or industry events.
• Flexible working hours may be necessary to accommodate client needs and time zone differences.

About InvestCloud

InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com.

Our Values

• Client Connected
• Human Centered
• Technology Forward
• Respect + Integrity
• Excellence

The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $180,000 - $225,000 base pay

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