Director, International Email Channel Operations at American Express

%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3Evalues%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EMembership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EThe Enterprise Comms %26amp; MarTech Experiences (ECMX) team is a global organisation that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech %26amp; MarOps solutions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EYou will be joining ECMX’s International MarOps organisation, focused on providing frictionless, flexible, and flawless marketing enablement. This is achieved through streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EReporting to the Vice President, International Marketing Operations, we are seeking a highly strategic and innovative %3Cstrong%3EDirector of International Email Channel Management%3C/strong%3E to lead the planning, execution, and optimization of end-to-end email marketing channel management.%26nbsp; Close partnerships with Marketing, Product, Technology, Control Management and Compliance will be essential as we transform the marketing ecosystem across people, process and technology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EMinimum Qualifications:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ELead day-to-day operations as well as strategic thought leadership for International Email Marketing Operations, enabling flexible, flawless and frictionless delivery of International marketing initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EOwn end-to-end contractual, strategic %26amp; operational vendor relationship with preferred email providers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EPartner with Marketing, Product, and Technology teams to drive the product/transformation roadmap for Marketing Operations aspects of email channel distribution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EPartner with stakeholders across Marketing, Product, Technology, Control Management and Compliance to accelerate innovation while supporting ongoing revenue goals and operational excellence standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EBuild, mentor, and inspire a high-performing Marketing Operations organisation, fostering a culture of innovation, collaboration, accountability, and customer focus.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EDevelop talent pipelines and succession planning to strengthen organisational capabilities for the future.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ELead with empathy and inclusivity, ensuring diverse perspectives are leveraged to deliver better products and outcomes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EPreferred Qualifications%26nbsp;:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EProven track record of leading Marketing Operations, and/or Process execution activities required with experience leading email channel management strongly preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFamiliarity with marketing in highly regulated industries is strongly desired.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAbility to drive results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EExcellent communication and influence management skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EKnowledge of process and MarTech capabilities with ability to dial up details into winning strategies for optimized marketing enablement.%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-spacerun:yes;%22 lang=%22EN-US%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height:107%;%22%3EExperience with Adobe suite strongly preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ECreative, solution-minded approach with the ability to problem-solve against a backdrop of an evolving MarTech landscape.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAbility to think innovatively and challenge the status quo.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EExperience leading and inspiring cross-functional teams %26amp; projects that deliver enterprise wins.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ECompetitive base salaries%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EBonus incentives%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ESupport for financial-well-being and retirement%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EGenerous paid parental leave policies (depending on your location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ECareer development and training opportunities%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.%3C/span%3E%3C/span%3E%3C/p%3E
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