Quotes Advisor at Jci

💼 Customer Quotes Advisor (B2B Quotes Planning)

📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months)

⏰ Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday

Are you a confident communicator with a strategic mindset and a passion for driving revenue? Join our Customer Contact team as a Customer Quotes Advisor and play a key role in converting service opportunities into confirmed appointments that fuel our business growth.

🎁 What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

🧭 What You Will Do

• Manage and update the Service Quote CRM to meet key performance targets
• Drive revenue by booking customer appointments and scheduling engineers
• Collaborate with field teams to ensure timely completion of paid works
• Use data insights to identify gaps, prioritise workloads, and unlock new revenue opportunities

📈 What We Look For

• Strong time management and organisational skills
• Confidence in customer relationship management and strategic planning
• Ability to thrive in a fast-paced, target-driven environment
• Experience in conflict resolution and rapport building
• Sales or planning experience, ideally in field-based operations (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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