Lead Host-Muckleshoot Restaurant (Full Time) at Muckleshoot Casino Resort

WHAT'S IN IT FOR YOU

• Competitive salary of $17.77/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU'LL DO

• Practice, support and promote the Mission, Vision and Values of Muckleshoot Casino.
• Greet and seats guests.
• Ensure Host / Cashier work areas are kept clean, stocked, and presentable at all times.
• Maintain accurate seating chart and cover tally.
• Inspect menus for cleanliness and crispness and change out when necessary.
• Walk through dining area and jade bar, note, and correct any irregularities (lights burned out, furniture repairs, etc.).
• Check dining room and floors for cleanliness and take actions and help bus tables where needed.
• Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance.
• Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
• Reconcile Casino issued bank, following all policies and procedures applicable.
• Reconcile ‘end of shift’ financial transactions.
• Take “to go” orders and prepare and present food items to guests ensuring proper food quality.
• Ensure accurate handling of all payment transactions where applicable.
• Monitor inventory levels and notifies supervisor on replenishment needs.
• Provide excellent guest service by providing a positive guest experience.
• Attend all scheduled staff meetings and supplemental training sessions.
• Ensure updated knowledge of all emergency safety measures.
• Create, facilitate, and maintain a positive work environment.
• Smile and engage Guests and Team Members with a professional and friendly demeanor.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• High school diploma or equivalent preferred

• A minimum of six (6) months experience as Host/Cashier or related and cash handling experience required.
• Previous lead or supervisory experience preferred.
• Maintain a valid WA State Health Card/Food Handlers Permit.
• Must have and maintain a Class 12 and/or Class 13 Mast Certification

HOW YOU’LL BE SUCCESSFUL

• Demonstrate a well-groomed presence and maintain a professional appearance at all times.
• Demonstrate effective communications skills both written and verbal. Read write and speak English fluently.
• Demonstrate ability to effectively communicate and train staff.
• Demonstrate ability to follow oral and written instructions.
• Demonstrate ability to learn and maintain knowledge of products and procedures.
• Exhibit a pleasant personality to effectively deal with guests during stressful service; questions and service and contribute to the overall atmosphere of teamwork with fellow team members and management.
• Exhibit a pleasant voice and phone etiquette.
• Demonstrate ability to identify, address and resolve conflict.
• Exhibit advanced knowledge of POS systems, computers, and basic software.
• Demonstrate ability to effectively multi-task in a high-pressure and high-volume environment, with attention to detail.
• Demonstrate ability to work various shifts, weekends, and holidays.
• Exhibit working knowledge of health & safety standards, and safety regulations as required.