General Superintendent, Operations Control Center at Metropolitan Transportation Authority
Metropolitan Transportation Authority · New York, United States Of America · Onsite
- Senior
- Office in New York
Operations New York, NY
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Description
Job Information:
Title: General Superintendent, Operations Control Center
First Date of Posting: 11/6/2025
Last Date of Posting: 11/20/2025
Authority: NYCTA
Department: Subways
Division/Unit: Service Delivery/ OCC
Reports To: Assistant Chief Officer, Operations Control Center
Work Location: Midtown, Manhattan
Hours of Work: Various
Last Date of Posting: 11/20/2025
Authority: NYCTA
Department: Subways
Division/Unit: Service Delivery/ OCC
Reports To: Assistant Chief Officer, Operations Control Center
Work Location: Midtown, Manhattan
Hours of Work: Various
This posting is open for internal candidates only.
Compensation
Compression Rate: $162,080
Responsibilities:
This person is responsible for overseeing the daily operation of the Department of Subways Rail Control Center, utilizing ITrac, ISIM B, WA, ATS & CBTC technologies to safely achieve safe on-time service delivery. The incumbent will also oversee the notification process and incident management by ensuring adherence to rules, regulations, policies, and procedures. The selected candidate will direct the implementation and development of rail strategies; will also direct the implementation of Winter Operations, service diversions and service restoration plans. This position is responsible for overseeing implementation and restoration of General Orders, Signal Bulletins, and Special Operations system-wide; will also oversee Operations Control Center communications processes. The incumbent will ensure safe practice with, but not limited to power off and restoration situations; will also ensure OCC personnel’s compliance regarding relevant training. The position will also be responsible for managing the administrative functions for OCC personnel’s time and attendance records; developing and building communications protocols and develop recruitment efforts for both managerial and non-managerial personnel in the OCC.
Education and Experience:
- A baccalaureate degree from an accredited college in Transportation Management, Business Administration or a related field and a minimum of ten (10) years of experience, of which six (6) years must have been in a managerial or supervisory capacity -or-
- A satisfactory equivalent of education and experience.
Desired Skills:
- Comprehensive knowledge of Service Delivery’s operations’ procedures, rolling stock equipment, New Technology Cars and work equipment.
- Knowledge of information and signals systems, car maintenance, and service requirements.
- Knowledge of Service Delivery’s emergency and safety procedures.
- Excellent verbal and written communication skills.
- Proficient knowledge of computer applications including MS Office.
Selection Method:
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
