Customer Service Associate at Frontier Cooperative

FRONTIER COOPERATIVE is an agriculture leader in Nebraska providing grain, agronomy, feed and energy products and services to our customers. At Frontier, we have a long-standing tradition of successful partnerships with our customers by managing our business with the highest integrity and quality while being responsible stewards in our communities.

We are now hiring for a Customer Service Associate for our Elmwood, NE location.  This position is being offered as full-time with benefits.

Essential duties:  

• Promptly and courteously welcomes walk-in customers, answers office phone calls, forwards calls to voicemail or transfers calls to other appropriate individuals.
• Answer questions about services and products, takes customer orders, resolves or forwards customer complaints to the appropriate division, follow-up with customers to ensure a resolution was reached.
• Resolve billing problems or complaints by performing tasks such as exchanging merchandise, adjusting bills or refunding the customer's money.
  
• Prepares invoice for fuel services and/or products, creates delivery tickets that is used to prepare final invoices, and performs customer split accounts for invoicing.
• Assists in preparing monthly billing statements by sorting, folding, and inserting statements into envelops and prepares for mailings.
• Prepares purchase order requests for parts or hardware.
• Performs data entry on stock addition of item(s) purchased into company software system, scan purchase orders to accounting department for payment, and file purchase orders.
  
• Protects organization's value by keeping all customer financial information confidential.
  

Job skills and requirements:

• Knowledge, skills and abilities in organization, time management, accounting, data entry, general math, financial software, attention to detail, customer service and verbal communication.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of bookkeeping and clerical procedures and systems such as word and excel processing, managing files and records, and other office procedures and terminology.
• Apply common sense understanding to carry out instructions furnished in written, oral, or electronic form. 
• Effectively present information in one-on-one and small group situations to vendors, customers and other employees.
• Perform basic math computations correctly.  Such as; add, subtract, multiply, and divide numbers.  Able to determine discounts, interest, and percentages, ability to perform these operations using units of American money.
  
• Bachelor’s Degree in related field preferred, or equivalent combination of education, training, and/or agricultural experience.

Benefits available to all full-time employees:

• Cooperative retirement plan (PAYCHECK FOR LIFE) 
• 401(K) retirement (traditional and Roth) 
• Medical, dental and vision insurance, plus other supplemental insurances available
• FSA/HSA spending accounts
  
• Vacation and sick leave 
• Yearly uniform and boot allowances
• 360 wellness program with incentives
  
• Sign-on bonus and employee referral bonuses
  
• And more!

EXPERIENCE THE DIFFERENCE AT FRONTIER COOPERATIVE