Parker Store Manager at Wilson Company

Description

Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. Assist in the warehouse, working cross functionally between Parker store and Wilson warehouse teams.

Duties/Responsibilities:

• Service walk-in customers
• Solve application problems for counter customers
• Process walk-in customer orders
• Manage all inventory
• Handle cash & credit
• Promote and sell products to increase sales and profits
• Cross over competitive products
• Purchase parts for rush orders and expedite items for customers
• Process customer returns
• Trouble shoot and resolve order processing issues
• Load customer part number cross-references & specific pricing information
• Utilize printed and on-line vendor information resources
• Keep product and reference information up to date
• Provide literature to customers
• Willing to assist and work between Parker store & warehouse
• Support warehouse team in ad hoc tasks
• Assemble hosing & hose kits
• Other tasks as required by the Branch Manager

Requirements

Require Skills/Abilities:

• Ability to understand and assist industrial client base
• Have a courteous manner and a positive attitude
• Be able to work well with face-to-face customer base
• Ability to understand and assemble various hosing kits
• Be a good listener: clarify and confirm for understanding
• Work well in a fast-paced team environment
• Be detail oriented and be able to maintain a high level of accuracy
• Enjoy working with technical product applications
• Be able to build and maintain long term relationships
• Ability to work in office and warehouse environment
• Good communication, problem solving skills & mechanical aptitude
• Good working knowledge and ability to learn various computer programs
• Strong computer & typing skills
• Bilingual a plus

Education and Experience:

• Four-year or technical schooling preferred
• Experience with industrial sales or retail
• Experience with using and/or selling fluid power products preferred

Physical Requirements:

• Be able to lift up to 70 pounds
• May be required to stand for long periods of time
• May involve some repetitive motions
• May engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers
• Due to the open environment of the warehouse, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.