Shift Manager (Retail/Gas) at Army & Air Force Exchange Service (AAFES)
Army & Air Force Exchange Service (AAFES) · Fort Polk, United States Of America · Onsite
- Professional
- Office in Fort Polk
Job Description
As a Shift Manager, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on store sales goals as well as customer engagement. We will maintain compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.
So what can you expect as a Shift Manager at the Exchange?
Job Qualifications
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.
So what can you expect as a Shift Manager at the Exchange?
- Promote a positive team and customer centric culture
- Lead a culture of accountability through clear expectations
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred
Employment Category
Regular Full Time
Job Tier
1
Job Qualifications
One year of retail experience in retail store operations within the last two years is required.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Yes
Facility Name
POLK SOUTH MAIN EXP/GAS
Salary Minimum
$20.40
Salary Maximum
$34.12
Exchange Location
United States - Louisiana - Fort Polk
Major Duties
Assists in planning, managing and directing retail store operations.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Maintains compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations.
Performs other duties as assigned.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Maintains compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Shift Work 24/7 365 days/year
Fuel Management Compliance within 3 months of assuming position
Shift Work 24/7 365 days/year
Fuel Management Compliance within 3 months of assuming position
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
