Sr. Regional Operations Manager, Hyundai Finance at Hyundai Capital America

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

·        Medical, Dental and Vision plans that include no-cost and low-cost plan options

·        Immediate 401(k) matching and vesting

·        Vehicle purchase and lease discounts plus monthly vehicle allowances

·        Paid Volunteer Time Off with company donation to a charity of your choice

·        Tuition reimbursement

What to Expect

The Sr. Regional Operations Manager (ROM) is responsible to execute regional product, program and pilot strategies to drive HCA asset growth across retail, lease, CPO, CVF, commercial and insurance in alignment with OEM Regions. In addition, this role requires collaborating and mentoring of the assigned region Business Development Managers (BDM). Driving is an essential function of this position.

What You Will Do

1.      Commercial Portfolio Management

·        Manage regional commercial portfolio including the execution of proposals, acquisitions, and retention strategies.

·        Oversee construction, RE, and working capital loans to assist with facility improvements and dealer needs.

·        Maintain OEM alignment at regional level for buy/sell and termination activity.

·        Tack and update commercial pipeline.

·        Assist with pricing exception processing.

2.      Regional Activity

·        Develop and execute regional products, programs and pilot strategies that drive asset growth across retail, lease, CPO, CVF, commercial and insurance.

·        Analyze reporting results to forecast, track and measure regional performance.

·        Quarterback dealer servicing issues among departments.

·        Oversee open markets awaiting backfills of field sales personnel.

·        Drive dealer engagement and satisfaction via NADA, JD Power, and internal surveys.

·        Assist Regional Sales Director by assessing, coordinating and executing sales activities and development of the field sales team within assigned region.

·        Identify and lead field sales training needs and activities by assisting Business Development Managers (BDM’s) in product sales and F&I sales training.

·        Assist with new hire onboarding for field sales.

3.      OEM Management

·        Manage alignment with OEM counterparts and initiatives.

·        Maintain presence and support in OEM meetings and functions (HDAA, Org and leadership meetings, all-dealer calls, charitable events, etc.

·        Coordinate joint collaboration among HCA, HCI, and HMA.

What You Will Bring

·        Minimum 8 years’ progressive experience in field sales within the automotive finance industry.

·        Captive experience preferred.

·        Bachelor’s degree

·        Proven history with Dealer conversion and successful sales track record.

·    Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely.

·        Proven ability to collaborate cross functionally including the OEM to leverage HCA’s products and services for mutual growth and success.

·        Excellent sales presentation skills.

·        Ability to build rapport and establish strong relationships.

·        Excellent negotiation skills.

·        Excellent organizational skills to meet goals and set priorities

·        Proactive, organized and handle work under stressful and uncertain environments.

·        Strong understanding of company products and services as well as business position and competition to keep business competitive.

·        Dynamic and motivating with an internal drive to continuously hit goals and deadlines.

Driving Requirements

·        Employee must have a valid driver’s license with clean driving record.

·        Job requires daily driving and the capacity to travel long distances including across assigned regions, meetings, and events.

·        Some overnight travel may be required depending upon business needs.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office and/or external field environment. Must be willing to relocate. Overnight travel required.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].