Dispute Analyst at Security Service Federal Credit Union

Independently, evaluate non-fraud disputes for validity, process assigned disputes, and follow-up on denied disputes through written communication. Maintain an understanding of association rules (MasterCard, and regional PIN networks) applicable to non-fraud disputes and regulations pertaining to Reg E, Reg Z, and other regulatory requirements, as applicable. Remain cognizant of and adhere to SSFCU policies and procedures. Communicate with membership via inbound and outbound calls. Assist members with problems or handle complaints to maintain positive member and staff relations. Review chargeback and arbitration documents pertaining to card non-fraud cases in a timely and accurate manner to make independent judgments and post transactions regarding member accounts with a focus on elimination of errors. Complete any other job-related duties necessary to drive our Vision, fulfill our Purpose, and abide by our Organization’s Values. Apply Now