IT Service Management (ITSM) Analyst (*2933) at PSI Pax
PSI Pax · Dahlgren, United States Of America · Onsite
- Professional
- Office in Dahlgren
PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.
PSI Pax Inc has an exciting opportunity for a Senior Forensic Technician Analyst to support our customer located in Dahlgren, VA.
Duties & Responsibilities:
- Experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
- Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
- Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
- Manages the coordination with Service Owners to design new services and enhance existing services.
- Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
- Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services.
- This position is required to be designated as IAT II level with a T3.
Qualifications:
- Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
- Certification: This position is required to be designated as Information Assurance Technology (IAT) II Level Certification
- Security Clearance: T/S SCI Tier 3 (T3) Investigation Security Clearance.
Education:
- Bachelor’s Degree in Engineering discipline, Physics or Mathematics
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
PSI Pax, Inc. is an E-Verify Participant.
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